Latest Jobs at Afriglobal

Description

We are looking for a Medical Laboratory Scientist to become a part of our diagnostic team. The responsibilities of this role include sampling and testing body fluid and tissues. All applicants must have an understanding of both hematology and chemistry.

Candidates must have certification, prior experience as a medical laboratory Scientist, and be familiar with medical terminology. As a Laboratory Scientist, you must keep your license up-to-date and follow all standard guidelines for medical waste.

Responsibilities:

• Streamline testing workflow, sample flow within laboratory
• Substitute for testing hand, if needed at any given situation
• Ensures proper receipt of samples, from dispatch riders and other collection centers
• Ensures good coordination between phlebotomy and laboratory.
• Ensures timely and appropriate communication of any challenge that will affect TAT to other departments
• Control TAT for productivity and ensure timely results
• Responsible for quality control of the medical laboratory
• Monthly examines all control data for possible trends, preferably in format.
• Responsible for the requisition of necessary supplies and reagents.
• Guarantees all reagents & supplies have not expired & that there is sufficient quantity in inventory.
• Ensures that corrective laboratory actions are noted on proper form per SOP
• Ensure proper documentation, record and archiving of equipment, reagent and sample logs, etc
• Any other role which requires participation.
• Coordinate calibration of equipment, quality control
• Ensuring samples are properly handled according to standard operating procedures
• Ensure compliance of SOP’s, GCLP’s and guidelines for both local & international accreditation.

Requirements

• Qualification of BMLS /AMLS in Medical Laboratory Science
• Medical laboratory Scientist License (Including current License)
• Excellent Communication Skill
• Good Interpersonal Relationship
• Ability to both function independently and collaborate with a team
• Strong attention to detail

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Description

We are looking for a Guest Relations Officer to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our customers are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our customer have an overall better experience.

Responsibilities

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience
• Co-ordination of Guest Relation duties and activities

   

• Ensuring e-mails and self-doctors are captured and sent as per schedule
• Ensure proper filing and Archiving of report in expected format

   

• Ensure usage of checklist and proper check-out
• Feedback management: Monitor administration of forms and submission.
• Analysis of feedback forms for Dispatch, Doctors and Clients
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. Pathfinding through test stages)
• Address customer complaints and escalate to Guest Relations Manager/ Regional Business Head when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements

• Proven experience as a Guest Relations Officer
• Familiarity with Medical industry standards
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities (Verbal and Written)
• Excellent organizational and time-management skills
• Previous work experience will be an added advantage
• Residing close to Victoria Island will be an added advantage