Group HR Operations Officer at Norrenberger Financial Group

The Group HR Operations Officer is responsible for ensuring the smooth execution of all HR operational processes including payroll management, employee onboarding and exit, HR documentation, benefits administration, and providing day-to-day HR support to employees

Job Details

• Manage accurate and timely preparation of monthly payroll in line with company policies and statutory requirements.
• Ensure compliance with all government regulations including PAYE, NSITF, ITF, Pension, NHF, etc.
• Administer employee benefits such as health insurance, leave management, and statutory deductions.
• Coordinate and execute the end-to-end onboarding process including documentation, induction, and systems setup
• Facilitate smooth exit processes including clearance, exit interviews, and final entitlements.
• Maintain employee files (hardcopy & softcopy) ensuring confidentiality and accuracy.
• Respond to employee HR-related enquiries via emails and other communication channels within agreed service timelines.
• Support HR audits and ensure compliance with internal policies, labor laws, and regulatory frameworks.
• Prepare and submit monthly, quarterly, and annual HR reports. 
• Act as the first line of support for staff in HR-related concerns, escalating complex cases where necessary.
• Ensure periodic review and implement HR policies, processes, and frameworks to support a growing, diverse workforce.
• Contribute to creating a data-informed culture across People & Culture functions.
• Support and implement employee engagement initiatives, wellness programs, and workplace events.

Requirements

• Educational Background: Bachelor’s degree in Human Resources, Business Administration, or related field.
• Professional Qualification : Relevant HR certification (e.g., CIPM, SHRM, CIPD, HRCI) is an added advantage

KNOWLEDGE & PROFESSIONAL EXPERIENCE

• 2 – 4 years’ progressive experience in HR operations or generalist HR role.
•  Solid understanding of HR operational processes including payroll, employee relations, and benefits administration.
• Demonstrated ability to manage compliance with statutory requirements and labor regulations.
• Strong organizational and multitasking skills with attention to detail and accuracy.
•  Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in HR software, MS Office Suite, and HRIS platforms.