Grievance Redress Mechanism Manager at Society for Family Health (SFH)

Job Profile: 

• The Grievance Redress Mechanism Manager will be responsible for developing, implementing, and managing an effective system for addressing grievances and complaints related to the programme. This will involve establishing clear procedures and channels for stakeholders and beneficiaries to report concerns, ensuring timely and sensitive handling of grievances, and facilitating resolution processes in accordance with policies and standards. 

Qualifications/Experience 

• University Degree in Social Sciences or relevant field of study
• Advanced degree in Social Sciences 
• At least seven years’ experience in national and or international environmental and social safeguarding assessments.
• Expertise in conflict resolution, including setting up grievance mechanisms and negotiate solutions, expertise in participatory approaches to conflict resolution, specialized in social risks and issues related to conflicts over land use, natural resources management and services provision/utilisation, understanding of traditional or customary means of conflict resolution and/or grievance redress at the service provision/utilization and at thecommunity levels in Nigeria
• Comprehensive understanding of project development objective and implementation, understanding of World Bank Operational policies and Grievance Redress guideline, experience in litigating conflicts arising from natural resources conflicts, understanding of legislative processes and legal systems of Nigeria
• Good experience in high-level legal analysis through different legal analytical frameworks, solid experience in policy and socio-economic analysis, experience in social and environment assessment and in the application of safeguards policies, and understanding of the Nigeria’s institutional system and actors.