Global Shared Services Manager at Procept Associates Professional Services Limited

We are seeking a dynamic and visionary Global Shared Services Manager to oversee our centralized operations for key support functions—HR, Administration, Finance & Accounting, and IT—across multiple regions. Reporting directly to the Head of Global Delivery and Support, this pivotal role ensures efficient, cost-effective service delivery that aligns with our global operational and strategic goals.

Job Description

HR Management and Oversight

• Lead global HR operations, including talent acquisition, employee onboarding, training & development, performance management, compensation & benefits, and employee relations across multiple regions.
• Ensure HR practices are compliant with local labor laws, while aligning with global policies and strategies.
• Develop and implement workforce strategies that align with business needs, including recruitment, retention, and workforce planning.
• Oversee employee engagement initiatives and foster a positive workplace culture across different regions.

Risk Management and Compliance

Ensure compliance with relevant regulations, including tax laws, data protection regulations, and labor laws. Mitigate operational risks by establishing robust internal controls and maintaining business continuity planning. Develop and implement risk management strategies to ensure the integrity, security, and efficiency of processes. Qualifications & Experience

Budgeting and Cost Control

Manage the global shared services budget, ensuring effective resource allocation across HR, Admin, Finance & Accounting, and IT. Monitor and control costs, identifying opportunities for cost savings and efficient resource use. Ensure financial goals are met and that shared services operate within budgetary constraints.

Cross-Functional Collaboration and Stakeholder Management

Work closely with senior leadership, department heads, and regional managers to ensure alignment with the company’s business strategy. Act as the main point of contact between global shared services and other functional areas, ensuring smooth communication and collaboration. Provide regular updates and reports to senior management on the status, performance, and improvement of shared services operations.

Process Improvement and Efficiency

Develop and implement process optimization initiatives to improve service efficiency, reduce costs, and enhance operational performance. Identify areas for automation and digital transformation to increase overall productivity. Promote continuous improvement by evaluating current processes and gathering stakeholder feedback. Maintain a focus on service delivery excellence, ensuring shared services meet operational needs worldwide.

IT Management and Support

Lead global IT operations, ensuring robust, secure, and scalable IT infrastructure to support business needs across all regions. Manage IT service delivery, including systems administration, network management, end-user support, data security, and software implementation. Ensure consistency in IT processes, policies, and technology standards. Oversee the selection, implementation, and maintenance of business-critical software systems. Ensure compliance with global data protection laws and cybersecurity best practices.

Finance and Accounting Operations

Oversee global finance and accounting shared services, including accounts payable, accounts receivable, payroll, budgeting, forecasting, financial reporting, and compliance. Ensure timely, accurate, and compliant financial operations across all business units. Implement financial controls and streamline financial systems for greater transparency and efficiency. Support audits, financial reporting, and financial analysis, and enforce financial policies and procedures.

Administration and Operational Support

Oversee administrative functions supporting global operations, including office management, facilities, and administrative resources. Manage global travel coordination, office logistics, and vendor relationships. Standardize administrative processes across locations to improve efficiency and cost-effectiveness. Ensure compliance with company policies, regulatory requirements, and industry best practices.

Qualifications

Education

• Bachelor’s degree in computer sciences, business administration, finance, human resources, information technology, or a related field. A Master’s degree or professional certifications (e.g., ACA, ACCA, ITIL4 Master) would be a plus.

Experience

• 8+ years of experience in managing shared services or operational functions, including HR, Admin, Finance & Accounting, and IT, preferably in a global or multi-regional organization.
• Proven track record in optimizing shared services and managing cross-functional teams.
• Experience in a fast-paced, high-growth, or multinational business environment.
• Strong understanding of best practices in shared services management and process improvement.

Skills

• Leadership: Strong leadership and team management skills, with the ability to guide cross-functional teams and develop talent.
• Operational Excellence: Ability to design and implement operational processes that drive efficiency and improve service delivery.
• Financial Acumen: Strong understanding of finance and accounting processes, including budgeting, forecasting, and financial reporting.
• Technology Proficiency: Knowledge of outsourcing technologies, service management tools, and emerging trends such as RPA, AI, and cloud-based solutions.
• Communication: Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization and with clients.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on improving performance and overcoming operational challenges.

Personal Attributes

• Highly organized and able to manage multiple priorities in a dynamic environment.
• Results-oriented, with a focus on achieving operational excellence and driving business success.
• Strong interpersonal skills, able to collaborate effectively with senior leaders, teams, and stakeholders across diverse functions.
• Adaptable and resilient, with the ability to thrive in a fast-evolving business environment.

Working Conditions

• Full-time, managerial role.
• Some travel may be required for coordination with regional teams and functional stakeholders.
• Onsite with regular virtual meetings as appropriate.