Global Head of On-Demand Services Logistics - Jumia at Jumia Nigeria

Department: Services - Logistics

Responsibilities

• Overall ownership of On Demand logistics process, policies and execution
• Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance.
• Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
• Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
• Design guidelines for the rider support team, ensure training is updated with product changes
• Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
• Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
• Continuously align with the product team on future developments which is in sync with the business goals.

Requirements and Experience

• Bachelor's Degree in (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
• Minimum 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and workbooks.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• Relevant years FMCG, E-Commerce or commercial experience
• Ability to negotiate and communicate in flawless English
• Demonstrated competency in data reporting and analysis
• Experience of managing OnDemand operations at scale

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.