Ghana-Speaking - Tele-Loan Recovery Agents at BFREE Africa

Job Description:

• - Contacting and tracking customers and informing them of their overdue loans.
• - Advising customers on their payment options and negotiating suitable payment plans.
• - Following up with clients on previous payment arrangements.
• - Maintaining customer payment records.
• - Responding to customer queries.
• - Maintaining accurate, up-to-date customer account information.
• - Reporting daily progress against targets to the Team Lead.

Requirements:

• - Previous experience working as a Collections/Call Center Agent.
• - Knowledge of payment plans and basic calculation.
• - Working knowledge of Google Suites.
• - Excellent communication and negotiating skills.
• - Good listening skills and superb questioning techniques.
• - Infrastructure to work from home when necessary.
• - Fluency in one or more of the Ghanaian languages

Academic Qualifications:
B.Sc./HND/OND/NCE in any field