General / Operation Manager at ECLAT HR Consulting

Responsibilities
The ideal candidate will (but is not limited to):

• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, Sales, and Maintenance.
• Supervise inventory, procurement, and supply chain to minimize costs and maximize efficiency without compromising quality.
• Lead, inspire, and motivate a high-performing team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Develop and implement strategic plans aligned with the establishment's vision and business objectives.
• Recruit, train, mentor, and conduct regular performance reviews, providing constructive feedback and identifying professional development opportunities.
• Promote a positive, inclusive, and collaborative work environment that encourages teamwork and staff retention.
• Ensure high levels of guest satisfaction, loyalty, and retention by championing a guest-centric service philosophy across all departments.
• Oversee the implementation of superior service standards and proactively address guest feedback and issues for prompt and effective resolution.
• Regularly interact with guests to gather insights, build relationships, and enhance their overall experience.
• Develop and implement comprehensive strategies to drive revenue growth, increase occupancy/sales, and optimize pricing across all services and offerings.
• Manage budgets, forecasts, and financial reports, analyzing data to identify trends, control expenses, and maximize profitability.
• Work closely with the sales and marketing teams to develop and execute innovative strategies that enhance market share and achieve financial targets.
• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless workflow and efficiency.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.
• Collaborate with the marketing and sales teams to develop compelling promotional campaigns, packages, and outreach programs.
• Ensure the effective positioning of the establishment in the market to attract target clientele and maximize visibility.
• Analyze market trends and competitor activities to identify new business opportunities and refine sales strategies.
• Ensure strict adherence to all health, safety, sanitation regulations, and other local, state, and federal guidelines governing the hospitality industry.
• Develop and implement robust emergency procedures and ensure staff are thoroughly trained and prepared for all contingencies.
• Maintain all necessary licenses, permits, and certifications, ensuring the establishment operates within legal frameworks at all times.
• Monitor service quality and guest satisfaction metrics, proactively addressing feedback and implementing improvements to enhance the guest experience.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7-10 years of progressive experience in hospitality management, with at least 5 years in a General Manager or Operations Manager role.
• Proven track record of success in driving financial results, improving operational efficiency, and enhancing guest satisfaction.
• Strong understanding of all hotel/restaurant operations, including F&B, front office, Housekeeping, Sales, and Maintenance.
• Exceptional leadership, communication, interpersonal, and problem-solving skills.
• Proficiency in hospitality management software (PMS, POS, CRM, etc.) and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.

Required Competencies:

• Demonstrates dedication, reliability, and a proactive approach to all responsibilities.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage unforeseen challenges.
• Passion for delivering exceptional service and creating memorable guest experiences.
• Possesses the ability to analyze complex situations, identify opportunities, and develop effective long-term solutions.
• Capable of making timely, informed decisions and taking ownership of outcomes.
• Builds strong relationships with guests, staff, and stakeholders, fostering trust and collaboration.
• Resourceful and adept at identifying problems and implementing practical solutions.
• Adheres to the highest ethical standards and maintains a professional demeanor at all times.