General Manager at The Borough Lagos

The Borough Lagos is seeking an experienced and commercially driven General Manager to oversee the day-to-day operations and overall performance of our boutique hotel and restaurant.

The ideal candidate will be a hands-on leader with strong hospitality, financial, and people-management skills, capable of driving business growth while maintaining excellent service and operational standards.

Key Responsibilities

• Oversee the daily operations of the hotel and restaurant, ensuring smooth and efficient service.
• Lead and manage department heads and operational teams, driving accountability and high performance.
• Drive revenue growth, profitability, occupancy, and restaurant performance.
• Monitor budgets, expenses, procurement, inventory, and overall cost control.
• Maintain high standards of guest experience, food quality, cleanliness, and service delivery.
• Develop and enforce operational policies, SOPs, and service standards.
• Monitor hotel and restaurant KPIs and implement corrective actions where necessary.
• Oversee recruitment, training, performance management, and development of employees in collaboration with HR.
• Manage guest complaints and ensure timely and effective service recovery.
• Work with Finance, HR, Procurement, and other departments to ensure strong operational and financial controls.
• Identify opportunities for business growth, partnerships, events, and increased revenue.
• Ensure compliance with health, safety, regulatory, and company requirements.
• Provide regular reports and performance updates to the Managing Director/Owner.

Requirements & Key Competencies

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 5 years of relevant experience in hotel, hospitality, restaurant, or related operations, with at least 3 years in a senior management role.
• Proven experience managing both hotel and restaurant/F&B operations is highly preferred.
• Strong commercial and financial acumen, with experience managing budgets, revenue, costs, and inventory.
• Strong leadership, people-management, and decision-making skills.
• Excellent understanding of hospitality operations, guest experience, and service standards.
• Strong problem-solving, communication, negotiation, and organisational skills.
• High level of integrity, accountability, professionalism, and attention to detail.
• Ability to work effectively in a fast-paced environment and remain hands-on when required.

Key Performance Areas

Success in this role will be measured by:

• Hotel occupancy and room revenue
• Restaurant sales and profitability
• Overall revenue and cost control
• Guest satisfaction and service quality
• Inventory and procurement efficiency
• Employee performance and productivity
• Compliance with SOPs and company policies
• Overall operational efficiency and profitability