General Manager, Royal Residences at Design Union

Job Summary

• Management of the hospitality business at Design Union’s Royal Residence facility and responsible for Profitability of the business, protecting its margins and achievement of its Earnings objectives through maximising income and optimisation of operational costs.
• Managing and monitoring business operations to achieve service and revenue objectives.
• Setting goals, assign tasks and follow-up on pending ones while motivating managers and staff to find solutions to daily operational issues.
• Providing operational leadership while harnessing all available resources to optimize operations in order to achieve a seamless and flawless 5-star service to all hospitality patrons.
• Demand service and effectively / professionally interface with internal company service providers like the Facilities Management, Finance, Procurement, IT, Human Resources and Legal departments to achieve service goals.
• Ensuring flawless and prompt procurement of required perishable materials and equipment at optimum cost, including sourcing, risk assessment , supplier evaluation, quality management
• Monitoring and reviewing business practices to be within limits allowed under the law
• Preparation of the strategic plan for growth, identifying revenue streams and alternative strategies and business objectives and ensuring the agreed goals are met and exceeded.
• Preparation, monitoring and achievement of the annual operating Budget of Revenue and profitability.
• Providing weekly reports to management as well as monthly reports of actual sales compared to budgeted figures to gauge business performance. This should include commentary on variance and ways of meeting or exceeding targets if variance is negative.
• Lead Marketing & Promotions to position the Royal Residences, as the leading Premium brand and top of mind destination in the hospitality industry in Nigeria, among HNI’s and corporate executives, and generate demand for the Company's hospitality services.
• Constant positioning of Royal Residences in the Premium market to build brand equity and ensure achievement of the company objective of Top of mind position among HNI’s, Corporate Leadership and top Expatriates.
• Draw up marketing & sales strategy plan through electronic and traditional media channels available for hospitality business and drive the execution of same.
• Coordinate Communications Strategies for the Hospitality business and implementation via social media marketing, TV, search engine marketing, telesales, e-mail marketing, promotional events etc. and utilisation of the company's websites, to effectively market and sell all the company’s hospitality products.
• Manage the reputation and public image of the brand in all electronic and traditional media -
• Promote up-selling in all areas to achieve commercial goals as well as optimise costs, without sacrificing service standards.
• Act as an ambassador for the Company’s Hospitality brands and networking in the corporate, HNI and expatriate community to promote the business.
• Motivate staff and vendors to come up with novel offering/packaging of existing products and services.
• Management of relationships with Customers, guests, residents, all external and internal stake holders and the provision of 5-star Services, with seamless and flawless execution, to all Patrons of Hospitality Services.
• Be on hand around the facility to greet guests, sample opinion on guest satisfaction and attend to VIP’s and special requests when needed.
• Demand service and effectively / professionally interface with external and internal Service providers and vendors to achieve service goals.
• Manage guests’ feedback on online channels as well as in person feedback to improve services in all areas to 5 stars level.
• Stay abreast of latest innovations in hotel management, operations and technology to improve organisational efficiency and take advantage of new opportunities.
• Awareness of innovations in online hospitality marketing and social media promotions.
• Must keep abreast of innovations in hotel operations through subscriptions to industry magazines and publications.
• Active participation in the Lagos Hotel GM group to be aware of trends in the local market.
• Should be aware of Design Union’s corporate initiatives and activities and be an ambassador of same.
• Ensure strict utilization of existing ERP and corporate systems and procedures for maintaining adequate records of the Hotel's transactions and forbid transactions and records outside company systems.
• Encourage the use of the hotel management ERP software, Hotelplus. All transactions in the business must driven into the software on a daily basis, ensuring that the information on the system is accurate at all times in a live environment.
• Ensure standards of use are enforced including making sure all authorization levels are maintained for operational activities.
• Use the system for timely reports and interface with the Finance Department for any special requests regarding reports etc that might be required from the System.
• Be an excellent role model and provide leadership to the hotel staff to promote staff development in a positive work environment
• Must be adequately dressed and presentable at all times and ensure the staff do the same.
• Must keep relationship with staff on a purely business level, providing character, moral and ethical leadership in all transactions at all times.
• Ensure every staff is provided with a Job description and provide in-house training to foster a culture of service, mutual respect, integrity and hard work among staff.
• In collaboration with the HR department, provide timely staff evaluation reviews and feedback to staff for improvement.
• Facilitate staff motivation and growth through training and enriched assignments.
• Should work to create a fast paced, friendly and enjoyable work environment where staff are motivated to perform at their best and radiate the positive energy to guests.
• Must maintain a high level of discreetness and encourage staff to do same regarding company and guest information.
• Ensuring high integrity and adherence to ethical standards in line with the company’s corporate culture and policies.

Requisite Qualifications / Experience

• B.Sc / BA in Hotel Management or a related field
• Minimum of 10 years experience in hotel management at General Management level in a 5-star hotel establishment.

Required Skills / Attributes:

• Good oral and written communication skills.
• Sound understanding of hotel management, systems and control.
• Strong sense of professionalism, integrity, sound judgment and tact.
• Good team player
• Good interpersonal, people management and negotiating skills
• High awareness of quality issues and attention to details
• High level of sincerity and honesty.