General Manager, Key Account at Pan African Towers Limited

Job Objective

• Oversee daily activities to drive revenue, increase adoption, and reduce customer churn.
• Ensures overall relationship management, accounts coordination, business/contract renewals as well as customer satisfaction.

Responsibilities

• Manage key accounts of major Mobile Network Operators (MNOs) to drive customer acquisition and relationship
• Identify new areas of growth opportunities and potential solutions
• Work with the Technical team to drive stable and sustainable customer relationship
• Assisting the Chief Commercial Officer to oversee the development of practical commercial strategies
• Maintain contacts at different hierarchical levels within the customers’ organizations to identify, deliver and drive customer-focused business value propositions
• Create strategic plans to build an in-depth network within customers’ business
• Lead customers relationship management and maintain relationships with key account decision-makers
• Research business opportunities, developing growth strategies and plans
• Identify sales leads and pitch all telecommunications infrastructure services to new and existing customers
• Define and negotiate customers' Master Lease Agreements (MLAs) as well as addendums to guarantee favourable lease rates for the company
• Prepare detailed sales and revenue forecast for every financial year
• Understand customers’ requirements and design a detailed plan to meet the requirements
• Prioritize creating new business and growth sales to meet customer needs and achieve the target

Academic Qualifications

• HND / BSc in Business Administration/Management, Marketing, Business Communications or relevant field

Experience:

• Minimum of 7+ years of proven work experience in managing sales accounts.
• Minimum of 2 years in a senior sales role within the Telecoms Industry

Knowledge:

• Strong portfolio and experience in developing and maintaining relationships with senior contacts within the Mobile Network Operators (MNOs)
• Experience working with customers in the Telecoms Industry and turning business requirements into sales.

Skills:

• Strong interpersonal and relationship development skills
• Ability to negotiate customer proposals to a satisfactory conclusion
• Well versed in understanding and negotiating customers’ contract and bringing it to a satisfactory conclusion
• Highly organised with excellent time management skills
• Result-driven and good team player.