General Manager (Imo State) at Mathills Services Limited

About the Role:

Our client, a reputable hotel in Owerri, seeks an experienced and dynamic General Manager to oversee all aspects of hotel operations. The ideal candidate will drive operational excellence, ensure guest satisfaction, and lead the team in delivering outstanding service standards.

If you are a passionate hospitality professional with a proven track record in hotel management, this is your opportunity to make a difference in a thriving establishment.

Key Responsibilities:

• Operational Management: Oversee daily hotel operations, ensuring smooth coordination between all departments, including front desk, housekeeping, food and beverage, and maintenance.
• Team Leadership: Recruit, train, and manage staff to maintain high service standards and foster a positive work environment.
• Guest Experience: Ensure an exceptional guest experience by maintaining quality service and promptly addressing feedback and complaints.
• Financial Oversight: Monitor budgets, control expenses, and implement strategies to improve profitability without compromising quality.
• Sales & Marketing: Develop and execute strategies to increase occupancy, boost sales, and enhance the hotel\'s brand visibility.
• Compliance: Ensure all operations adhere to local laws, safety standards, and company policies.

Requirements:

• Proven experience as a General Manager or in a similar role within the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Solid understanding of hotel operations, financial management, and customer service principles.
• Bachelor’s degree in Hospitality Management or a related field is preferred.

What We Offer:

• An opportunity to lead a dedicated team in a dynamic environment.
• A platform to showcase your expertise and contribute to the hotel\'s growth.