General Manager, Hospitality at Strom Infraco

• We are looking to hire a General Manager for our resort in Jos, Nigeria which boasts over 150 rooms. The Hotel, Hill Station, established in 1938, was one of Nigeria's premier and largest hotels of its time. Currently undergoing restoration, Hill Station Hotel seeks an experienced General Manager to lead our hospitality efforts through this revitalization phase.

Primary Responsibilities

As General Manager, you will be responsible for the overall performance of the team, leading them by example to deliver the highest levels of service and an exceptional guest experience. You will be responsible for organizing all the work which goes on in a hotel: reception, food service, bar service, room service, booking, budgeting, marketing and staff and making sure the services their hotel supplies are running smoothly, safely and in line with customers’ expectations.; you will work closely with the Directors to proactively drive the business forward.

• Ensure exceptional guest experiences and maintain a world-class atmosphere.
• Ensure the team is fully trained in all aspects of service
• Planning budgets, setting sales targets and managing accounts
• Analysing sales figures and producing reports
• Staff recruitment and retention with effective management, motivation, and coaching of the team.
• Implement strategies to enhance guest satisfaction and loyalty through personalized services and amenities.
• Foster a positive work environment and promote teamwork and collaboration among staff.
• Conduct regular performance evaluations and provide feedback for continuous improvement.
• Making sure that the hotel meets health, safety and security regulations and licensing laws.
• Direct and oversee all hotel operations including guest services, reservations, housekeeping, maintenance, and security.
• Implement and enforce hotel policies and procedures to ensure smooth operations and adherence to standards.
• Monitor and manage budget and financial performance, including revenue management and cost controls.
• Maintain high standards of guest service and resolve any escalated guest issues promptly and effectively.
• Develop and implement sales and marketing strategies to drive revenue and occupancy.
• Build relationships with key customers, travel agents, and corporate clients to maximize business opportunities.
• Ensure compliance with health, safety, and licensing regulations.
• Maintain and enhance hotel facilities and infrastructure to meet quality standards and guest expectations.
• Represent the hotel in the local community and build positive relationships with stakeholders.
• Participate in industry events and associations to promote the hotel and stay informed of industry trends.

Important Personal Traits

• Strong leadership ability.
• Excellent organizational and communication skills
• Initiative and good problem-solving skills
• Business skills and an ability to work with a budget
• Must be polite and diplomatic
• Must be assertive and possess negotiating skills
• Must have good understanding of business operations.
• Ability to implement and maintain effective standardized systems, processes and controls
• A leader with strong financial management skills and the ability to drive profitability.

Requirements and Preferred Qualifications

• Proven experience as a General Manager or similar executive role in the hospitality industry.
• Significant experience in successfully launching and managing new hotel ventures, demonstrating a track record of building and leading teams from inception to operational excellence.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of hotel management best practices and industry trends.
• Understanding of financial statements and budgeting.
• Bachelor’s degree in hospitality management, Business Administration, or relevant field (master’s degree preferred).
• Certification in Hotel Management or related field is a plus.

Additional Requirements

• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Willingness to travel occasionally for business needs.
• Demonstrated ability to drive revenue growth and improve profitability.

Benefits and Compensation

• A competitive package including annual compensation, performance bonuses, health insurance and professional development.