General Manager, Holidays at Wakanow

Job Objective

• The General Manager, Holidays will be responsible for the overall strategic planning, development, and execution of Wakanow’s Holidays business. This role involves leading a high-performing team to create, market, and deliver world-class holiday packages that drive revenue growth, customer satisfaction, and brand loyalty. The GM will work closely with internal and external stakeholders to identify market opportunities, enhance customer experiences, and ensure operational excellence.

Job Description

Strategic Leadership

• Develop and execute the strategic roadmap for the Holidays business aligned with the overall vision of Wakanow.
• Identify new markets, customer segments, and partnership opportunities for business expansion.

Product Development & Innovation

• Curate and manage unique, competitive, and customer-centric holiday packages across key destinations.
• Collaborate with destination management companies (DMCs), hotels, airlines, and tourism boards for optimal deals and experiences.
• Innovate new travel experiences tailored to evolving customer preferences.

Sales & Marketing:

• Drive sales targets for the Holidays business through digital marketing, partnerships, and offline campaigns.
• Collaborate with the Marketing team to promote holiday packages across relevant channels.
• Monitor performance metrics, lead conversion, and ROI on campaigns.

Operations & Customer Experience:

• Ensure seamless end-to-end service delivery — from booking to post-travel support.
• Lead and manage the Wakanow Holidays team across operations, customer service, and fulfillment functions.
• Implement quality assurance processes to guarantee customer satisfaction.

Financial Management

• Prepare and manage the budget for the Holidays unit.
• Drive revenue growth and profitability through cost optimization, pricing strategies, and upselling opportunities.
• Generate periodic performance reports and forecasts for executive leadership.

Team Leadership

• Inspire, lead, and mentor the Holidays team to achieve KPIs and develop professionally.
• Foster a performance-driven and customer-focused culture.

Requirements

• 10+ years in the travel, tourism, with at least 5 years in a senior management role.  
• Proven track record of building and scaling a successful holiday or leisure travel business.
• Strong network within the global travel and tourism ecosystem.
• Demonstrated experience in strategic planning, product innovation, and P&L management.
• Excellent leadership, negotiation, and stakeholder engagement skills.
• Data-driven, customer-centric, and highly innovative mindset.