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  • Posted: Jan 18, 2021
    Deadline: Feb 8, 2021
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    Hamilton Lloyd and Associates is a young and innovative boutique human resources firm, which is focused on offering personalized services to organizations across a diverse range of sectors. The Hamilton Lloyd process involves a deep understanding of the client’s organizational culture, strategic objectives and needs to ensure that a tailor-made solutio...
    Read more about this company


    General Manager

    Job Responsibilities

    • Develop and execute the Company’s business plans and strategies.
    • Provide ongoing strategic feedback to the Board and Chairperson on the overall Company’s performance.
    • Lead the Management Committee and operational staff and ensure the ongoing appointment, development and retention of distinctive human capital.
    • Lead and manage all Food & Beverage operations.
    • Act as the Brand Ambassador of the company in ways that strengthen its profile
    • Manage the budget revenues and sales activities to maximise profitability targets.
    • Manage guest and client relations and maximise satisfaction.
    • Ensure quality management of all products and services offered.
    • Ensure full compliance to the Company’s operating controls, standard operating procedures, policies and service standards.
    • Lead all property management related issues, including on-going property maintenance and refurbishments.
    • Responsible for Legal compliance of the operation.

    Job Requirement

    • Education: Hospitality Management degree from a good institution or related degres
    • Experience: 10+ years’ relevant work experience in a senior management capacity in Food and Beverage / Hospitality Industry.

    Competency Profile

    • Broad overall operational and leadership knowledge in multiple outlet operations in the hospitality sector.
    • Knowledge of all statutory requirements and relevant legislation pertaining to the Hospitality / Food and Beverage Industry.
    • Culinary expert with specialist knowledge and skills in Food and Beverage Management.
    • Leadership abilities.


    • Technically astute in Food and Beverage
    • Solid leadership abilities
    • Effective communicator
    • Hands-on operator
    • Commercially astute
    • Stakeholder management
    • People management and empowerment
    • Advanced interpersonal and diplomacy skills
    • Client centric by nature
    • Good project and time management skills
    • Knowledge of business and management principles
    • Information and knowledge management
    • Problem solving and change management
    • Policy analysis and development
    • Service delivery innovation
    • Planning and coordination
    • Presentation and facilitation
    • Ability to work collaboratively
    • A ‘hands-on’ management style
    • A penchant for being proactive
    • Highly attentive to detail
    • Able to deal with conflict
    • Global outlook


    • Charismatic Brand Ambassador
    • Positive and motivating demeanor
    • Self-driven and motivated to succeed
    • Notable confidence to challenge the status quo if needed
    • Thrive in a multi-cultural environment
    • Proactive
    • Team player
    • Assertive
    • Respected
    • Approachable
    • Firm but fair
    • Honest and ethical
    • Strong work ethic
    • Client focus intuition
    • Able to work well under pressure
    • Able to meet deadlines
    • Have initiative

    Method of Application

    Interested and qualified candidates should send their Cover Letter and CV as PDF or Word document to: using the "the job title” as the subject of the email.


    • Subject of the email must be title of the job as stated, to be considered.
    • Only shortlisted candidates will be contacted.
  • Send your application

    Back To Home View All Vacancies at Hamilton Lloyd and Associates
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