General Manager at Hamilton Lloyd and Associates

Job Responsibilities

• Develop and execute the Company’s business plans and strategies.
• Provide ongoing strategic feedback to the Board and Chairperson on the overall Company’s performance.
• Lead the Management Committee and operational staff and ensure the ongoing appointment, development and retention of distinctive human capital.
• Lead and manage all Food & Beverage operations.
• Act as the Brand Ambassador of the company in ways that strengthen its profile
• Manage the budget revenues and sales activities to maximise profitability targets.
• Manage guest and client relations and maximise satisfaction.
• Ensure quality management of all products and services offered.
• Ensure full compliance to the Company’s operating controls, standard operating procedures, policies and service standards.
• Lead all property management related issues, including on-going property maintenance and refurbishments.
• Responsible for Legal compliance of the operation.

Job Requirement

• Education: Hospitality Management degree from a good institution or related degres
• Experience: 10+ years’ relevant work experience in a senior management capacity in Food and Beverage / Hospitality Industry.

Competency Profile
Knowledge:

• Broad overall operational and leadership knowledge in multiple outlet operations in the hospitality sector.
• Knowledge of all statutory requirements and relevant legislation pertaining to the Hospitality / Food and Beverage Industry.
• Culinary expert with specialist knowledge and skills in Food and Beverage Management.
• Leadership abilities.

Skills:

• Technically astute in Food and Beverage
• Solid leadership abilities
• Effective communicator
• Hands-on operator
• Commercially astute
• Stakeholder management
• People management and empowerment
• Advanced interpersonal and diplomacy skills
• Client centric by nature
• Good project and time management skills
• Knowledge of business and management principles
• Information and knowledge management
• Problem solving and change management
• Policy analysis and development
• Service delivery innovation
• Planning and coordination
• Presentation and facilitation
• Ability to work collaboratively
• A ‘hands-on’ management style
• A penchant for being proactive
• Highly attentive to detail
• Able to deal with conflict
• Global outlook

Personal:

• Charismatic Brand Ambassador
• Positive and motivating demeanor
• Self-driven and motivated to succeed
• Notable confidence to challenge the status quo if needed
• Thrive in a multi-cultural environment
• Proactive
• Team player
• Assertive
• Respected
• Approachable
• Firm but fair
• Honest and ethical
• Strong work ethic
• Client focus intuition
• Able to work well under pressure
• Able to meet deadlines
• Have initiative