General Manager - Commercial Operations at JMG

Position overview

• The General Manager – Commercial Operations will sit at the intersection of Commercial, Finance, Supply Chain, Logistics, Revenue Operations, and Business Intelligence.
• The role provides governance, challenge, controls, and performance visibility across the commercial operating system. It does not directly own sales targets, customer relationships, market development, procurement, demand forecasting, or supply planning.

Core responsibilities

Commercial governance and profitability management

• Establish and strengthen commercial governance frameworks, authorities, escalation paths, and decision-making processes.
• Drive pricing discipline, margin protection, and commercial policy compliance.
• Assess commercial risks, exceptions, and business-unit challenges, ensuring timely and well-governed decisions.

Revenue operations excellence

• Oversee revenue realization performance across order-to-cash, including order conversion, invoice ratios, delayed orders, backlog, contract liabilities, and revenue leakage.
• Coordinate resolution of operational bottlenecks affecting revenue recognition, customer advances, and cash generation.

Business intelligence and performance management

• Lead executive performance reporting, KPI governance, business reviews, and data-driven performance discussions.
• Challenge performance gaps and ensure accountability for corrective actions across functions.

Working capital and credit governance

• Review customer payment performance, receivables exposure, ageing trends, high-risk accounts, and recovery plans.
• Coordinate actions to accelerate collections and escalate material collection risks.

Inventory governance and demand-supply alignment

• Oversee inventory governance, investment levels, inventory health, ageing risks, obsolete stock risks, and inventory policy discipline.
• Facilitate demand-supply alignment discussions and resolution of cross-functional risks.

Logistics performance and delivery governance

• Monitor service levels, delivery performance, logistics cost efficiency, and the commercial impact of logistics constraints.
• Develop governance mechanisms for logistics performance monitoring and issue resolution.

S&OP and business planning governance

• Participate in executive S&OP reviews, assess forecast, inventory, supply, and commercial risks, and monitor execution of agreed actions.

Education

• Bachelor’s degree in Business, Finance, Supply Chain, Engineering, Economics, or a related discipline. MBA or relevant postgraduate qualification preferred.

Experience

• 12–15+ years of progressive leadership experience in complex multi-business, distribution, manufacturing, industrial, automotive, equipment, trading, or logistics environments.

Functional background

Commercial operations, sales operations, revenue operations, commercial finance, business performance management, supply chain governance, S&OP, or transformation.

Technical strengths

• Commercial governance, pricing discipline, order-to-cash, revenue realization, margin analysis, KPI management, BI/reporting, working capital, inventory governance, logistics performance, and risk management.

Leadership style

• Executive presence, constructive challenge, analytical judgement, cross-functional influence, operational discipline, collaboration, and strong accountability orientation.

Key success indicators

• Improved commercial governance effectiveness and decision quality.
• Better revenue realization, order-to-cash efficiency, and conversion of customer advances into recognized revenue.
• Improved margin discipline, profitability visibility, and commercial risk management.
• Reduced receivables exposure and stronger working capital outcomes.
• Better inventory capital productivity, ageing-stock visibility, and risk reduction.
• Improved logistics delivery performance and service-level visibility.
• Higher quality executive reporting, KPI governance, and action-closure discipline.