General Manager at CIG Motor Ltd

What you will do

Strategic Leadership Capacity

• Responsible for department's operational systems, processes and policies in support of the organization's visions
• Manages and increases the effectiveness and efficiency of the supporting departments (Human Resources, Marketing, Sales and Finance), through the coordination and communication between the business functions
• Responsible for short-term and long-term planning, drive initiatives throughout the management team and in the organization that contribute to long-term operational excellence
• Ensure efficient collaboration and coordination between departments through communication with managers for successful job completion
• Ensure all protocols are followed as it relates to insurance, legislation or division specific
• Liaison with Health and Safety to ensure compliance
• Review equipment and vehicle allocations from warehouse and make recommendations for replacement.
• Conduct weekly operational meetings with direct reports to review previous month's leads, sales, insurance company scoring results, customer survey and satisfaction sheets and to keep employees up to date with corporate and industry changes
• Provide and drive excellent customer service
• Work under time constraints to meet specific timelines
• Ensure attention to detail and keen sense of safeguarding other people’s property and information
• Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including    safe operation of machines and equipment
• Drive and comply with all CIG Motors policies and procedures, as well as legislative requirements
• Proactively communicate job site conditions and concerns that may affect or are affecting completion of the job to key stakeholders. 

Financial

• Responsible for the financial management, planning, systems and controls of the branch
• Continuously conduct financial reviews to remain current on the state of the business
• Audit and manage branch overhead
• Prepare, review and adjust financial budget for staffing requirements
• Review and approve all overhead and project-based invoices for payment
• Prepare, review and forecast financial budgets for upcoming year
• Track and review monthly and year to date invoicing and accounts receivable to ensure Project Manager and Branch goals are being achieved
• Support collection efforts by collaborating with legal and /or collection agencies on overdue accounts
• Review and approve bad debt files for write off 

Project Based

• Oversee all projects for profitability
• Attend job sites to create scope of work and estimate in collaboration with key stakeholders on jobs they may handle or to support Project Managers on large jobs
• Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols
• Coordinate and schedule approved repairs and deficiencies with departments, subcontractors and customers
• Conduct regular meetings with Project Management and Project Manager Assistant teams to review contract and budget on all jobs to ensure profitability

Human Resources

• Support daily human resources activities and responsibilities
• Review and approve staffing requirements
• Conduct interviews with potential candidates
• Support on-going HR initiatives and ensure proper communication to all staff throughout the branch
• Support training initiatives, both personal and professional, as well as mandatory training as identified by the Human Resources Department
• Supervise, coach and mentor all employees
• Prepare and conduct performance evaluations
• Oversee and participate in Performance Management, ensuring proper accountability and documentation
• Request compensation increases
• Participate in workers compensation board claims, reviews and accommodations

 Marketing

• Support and source marketing opportunities
• Prepare, review and pool resources with other members of the management team to review business development, upcoming marketing opportunities and strategies to increase workflow and productivity
• Attend industry conferences, meetings and training seminars for continual growth and development of network
• Conduct regular office meetings to review recent business development and strategies to increase work-flow and productivity
• Identify, incorporate and manage industry “best in class” services, trends and practices offered

What you have done

Qualifications

• Post-secondary certificate, degree, preferably in Project Management, Business Management or Construction Management
• 2+ years’ experience in an automobile industry
• 3+ years’ experience as a Project Manager
• 4+ years’ experience in a leadership role
• Excellent time management skills
• Excellent decision making, critical thinking and problem solving skills
• Knowledge and experience in strategic marketing strategies
• Comprehensive understanding of customer service, principles and practices
• In-depth understanding about cars and
• Ability to work within a team or independently as needed
• Proven ability to multi-task in a fast-paced environment
• Good computer experience with Microsoft Office programs such as Excel, Word and Google Suite
• Willing to work evenings, on call and weekends
• Periodic travel may be required
• Criminal Record Check