General Manager, Buka at Prixair

Job Summary

• The General Manager for Prixair Group Buka (Restaurants) will oversee and manage all Buka outlets across the city.
• The GM will be responsible for achieving financial targets, standardizing operations, enforcing recipe and quality consistency, and driving strategic sales initiatives to ensure profitability and brand growth.
• This role requires a commercially driven leader with strong operational expertise in the food and hospitality industry.

Key Responsibilities
Financial & Business Management:

• Deliver and surpass revenue and profitability targets for all Buka branches.
• Monitor financial performance across outlets, analyze trends, and implement corrective measures.
• Develop and execute cost-control strategies to maximize profit margins.
• Prepare and manage budgets, forecasts, and financial reports.

Operations & Standardization:

• Ensure smooth operations across all Buka branches, with focus on efficiency, service quality, and hygiene.
• Develop and enforce standard recipes and menus to maintain consistency across outlets.
• Oversee food quality, portion control, and presentation to align with the Prixair brand.
• Implement Standard Operating Procedures (SOPs) and ensure strict compliance.
• Introduce innovative operational changes to improve customer experience and efficiency.

Sales & Growth Strategy:

• Develop and implement sales and marketing strategies to increase patronage and market share.
• Introduce promotions, loyalty programs, and partnerships to drive sales growth.
• Identify new market opportunities and support expansion of Buka branches.
• Conduct competitor analysis and adjust business strategies accordingly.

People Leadership & Development:

• Recruit, train, and mentor branch managers, chefs, and frontline staff.
• Establish a high-performance culture across outlets with accountability and teamwork.
• Design training programs to improve staff knowledge on recipes, service delivery, and food safety.
• Evaluate staff performance and implement career growth or corrective measures.

Customer & Brand Management:

• Ensure excellent customer service standards and timely resolution of customer complaints.
• Monitor customer feedback and adjust offerings to meet demand.
• Build and maintain strong community and stakeholder relationships to grow brand visibility.
• Uphold the Prixair Buka brand as the go-to restaurant chain for quality, affordable meals in Abuja.

Key Performance Indicators (KPIs)

• Achievement of financial targets for all branches.
• Consistency in recipes, taste, and service quality across outlets.
• Customer satisfaction and repeat patronage rates.
• Growth in sales and overall market share.
• Staff productivity, retention, and training outcomes.
• Successful roll-out of operational and strategic initiatives.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Hospitality Management, Food Science, or related field.
• Minimum of 8–10 years’ experience in restaurant or food service management, with at least 5 years in a senior leadership role.
• Proven record of managing multiple outlets or branches.
• Strong financial acumen with experience in budgeting, cost control, and revenue growth.
• Expertise in menu development, recipe standardization, and food safety compliance.
• Excellent leadership, communication, and problem-solving skills.

Personal Attributes:

• Highly organized, detail-oriented, and innovative.
• Strong leadership and people management skills.
• Commercially minded and target-driven.
• Passionate about food quality, customer service, and operational excellence.
• Ability to thrive in a fast-paced, multi-branch environment.