General Business Manager - Club Operations at FoliXx Hospitality

Job Summary

• A leading hospitality and nightlife organisation in Lagos is seeking an experienced, strategic and commercially driven General Business Manager to oversee its business and club operations.
• The ideal candidate must be a creative problem-solver, strong system builder and disciplined execution leader capable of transforming business strategy into measurable operational and financial results.

Key Responsibilities

• Provide strategic leadership across the organisation’s club and hospitality operations.
• Develop and implement effective business systems, policies, SOPs and control structures.
• Drive revenue growth, profitability, customer retention and market positioning.
• Oversee daily operations, service delivery, sales, marketing, finance, security and facilities.
• Develop creative concepts, events and customer-experience initiatives.
• Prepare and manage budgets, revenue targets and cost-control measures.
• Establish departmental KPIs and hold managers accountable for results.
• Identify operational weaknesses and implement sustainable corrective measures.
• Build systems that reduce dependence on individuals and improve business continuity.
• Analyse operational, sales, customer and financial data to guide management decisions.
• Identify new business opportunities, partnerships and revenue streams.
• Ensure compliance with company policies, safety standards and regulatory requirements.
• Submit comprehensive weekly and monthly performance reports to executive management.
• Build a culture of discipline, innovation, accountability and excellent service.

Requirements

• Bachelor’s Degree in Business Administration, Hospitality Management, Operations Management or a related field.
• Minimum of seven years’ business or operations management experience.
• Significant experience in club operations, entertainment, nightlife or hospitality management.
• Proven ability to manage multiple departments and senior team members.
• Strong understanding of nightlife operations, revenue management, events and customer experience.
• Demonstrated ability to build SOPs, reporting systems, controls and accountability structures.
• Strong commercial awareness, financial management and strategic-thinking capability.
• Creative approach to revenue generation, brand development and customer engagement.
• Excellent leadership, negotiation, communication and problem-solving skills.
• High level of integrity, emotional intelligence and professional judgement.
• Ability to work effectively in a fast-paced environment, including nights, weekends and public holidays when required.

Ideal Candidate Profile
The successful candidate must be:

• A strategic thinker with excellent execution ability
• A creative and commercially minded leader
• A system builder who develops sustainable processes
• Financially disciplined and data-driven
• Decisive, accountable and solution-oriented
• Experienced in managing complex club and hospitality operations
• Capable of leading organisational growth and transformation.