Gender Based Violence Case Officer - Call Center at eRecruiter Nigeria

Our client, who is a technology company that builds predictive models using expansive data on local contexts to keep people, businesses and governments ahead of pressing challenges is looking to hire a Gender Based Violence Case Officer- Call Center in Lagos

Job Summary

Their new mobile application – Area! is a free to download incident sharing and verification tool to keep people safe. Our client is using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-COVID-19 in Nigeria to improve survivor access to justice and care. The call center will work to provide case management, therapy and referrals for offline cases.

The responsibilities of a Gender Based Violence Case Officer include handling sensitive information, preparing reports and ensuring all referrals are attended to and cases appropriately closed.

Manager/Reporting Line: Gender Based Violence Case Supervisor

Duties

• Provide GBV case management and psychosocial support to vulnerable persons, particularly survivors of gender-based violence.
• Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow up/revision and case closure when appropriate.
• Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
• Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
• Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
• Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
• Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
• Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
• Work in teams to conduct quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
• Attend our client's trainings accordingly.

QUALIFICATIONS / EXPERIENCE

• Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
• 2 years demonstrated experience in GBV case management.
• Experience in conducting service mapping and referral pathways

SKILLS / KNOWLEDGE

• Language: Speak, read and write in multiple local languages
• IT tools: Microsoft – Excel and PowerPoint, Sage, Power BI etc.
• Communication: Excellent written and verbal communication skills.

BEHAVIOURAL COMPETENCES

• Independence: Proactive and able to act independently while delivering tasks on time
• Problem solving: Critical thinking, Analytical and Problem-solving skills
• Team: Work effectively with a cross functional team.
• Demonstrated commitment to helping others

*Proximity to V.I and its environs is an added advantage*