Gallery Officer at Coinbox Limited

Job Summary

• The Gallery Manager will oversee daily gallery operations, manage staff, maintain an attractive display space, deliver excellent customer service, and drive sales growth. The ideal candidate must have experience managing an online and physical gallery, with strong leadership, sales, organisational, and customer relationship skills.

Key Responsibilities

• Oversee daily gallery operations and maintain a clean, organised, and professional environment.
• Ensure artworks and products are properly displayed, labelled, maintained, and secured.
• Drive sales, identify new business opportunities, and build relationships with clients and partners.
• Welcome visitors, handle enquiries and complaints, and ensure excellent customer experience.
• Supervise staff, assign duties, monitor performance, and ensure compliance with company policies.
• Plan and coordinate exhibitions, launches, private viewings, and gallery events.
• Manage inventory, sales records, expenses, and operational reports.
• Collaborate with the marketing team to promote the gallery through digital platforms, partnerships, and promotional campaigns.
• Manage online gallery operations, monitor online enquiries, and develop strategies to convert digital engagement into sales.
• Ensure the safety of artworks, products, equipment, and other gallery assets.
• Monitor sales performance, customer feedback, and business growth opportunities.

Qualifications and Requirements

• Bachelor's degree or HND in Business Administration, Arts Management, Marketing, or a related field.
• 5–7 years of relevant experience in gallery management, retail, sales, hospitality, or operations.
• Proven experience in team supervision and business development.
• Must be familiar with managing an online gallery and driving online sales.
• Strong sales, negotiation, customer service, and communication skills.
• Good organisational, administrative, and problem-solving abilities.
• Proficiency in Microsoft Office and basic reporting tools.
• Knowledge of art, exhibitions, or the creative industry is an added advantage.

Key Performance Indicators (KPIs)

• Sales and revenue growth.
• Customer satisfaction and client retention.
• Growth in gallery visitors and online sales.
• Successful exhibitions and events.
• Inventory accuracy and security.
• Staff productivity and operational efficiency.

Required Competencies

• Leadership and team management.
• Sales and business development.
• Customer relationship management.
• Planning and organisation.
• Attention to detail and integrity.
• Creativity and problem-solving.