GA Operations Officer at Smollan

Job Summary

• To ensure organizational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.

Key Responsibilities and Deliverables
Analysis and Reporting:

• Administer and action a structured schedule for all required reports
• Review operational reporting needs to ensure quality and accuracy
• Generate and analyze reports to identify anomalies or exceptions
• Provide feedback and support for improvements in reporting processes
• Assist in Time and Motion studies, including data consolidation and analysis
• Conduct operational data analysis as needed

Operational Systems:

• Maintain and update relevant databases
• Facilitate regular meetings to review systems and processes
• Recommend and communicate system enhancements
• Work collaboratively with system users and developers to resolve issues
• Perform system checks prior to deployment
• Assist with smooth implementation and roll-out of new software
• Provide user support and training as required
• Monitor system usage and escalate identified issues appropriately
• Maintain documentation on assurance checks and training activities
• Compile and submit audit reports, and implement recommended improvements

Call Cycle Administration:

• Receive and review call cycle plans from Operations
• Consider external factors when analyzing call cycle data
• Integrate route amendments from Operations into call cycle plans
• Maintain accurate geo-coding data for stores and homes
• Optimize call cycle routes for efficiency
• Conduct regular meetings to review and refine call cycle processes
• Communicate optimized routes to Operations and provide clarifications
• Enforce route compliance and address stoppages as needed
• Extract and distribute movement reports from the C-Track system

General Administration:

• Order equipment as needed
• Support Operations in managing equipment repairs and maintenance
• Share up-to-date information on relevant policies, processes, and procedures
• Conduct scheduled audits and ensure compliance
• Capture project-specific data with a focus on quality and accuracy

Job Requirements

• 2-3 years’ experience in a Business Support / analytical environment, preferably within FMCG||Essential / Minimum|0-5 years|
• Graduate / PG / Certification (Systems, MIS or BI tool)
• Attention to detail
• Result orientation
• Team Working
• Communication skills (verbal & written)
• Commitment to excellence
• Innovation & creativity
• Time management