Front Office / Receptionist at Uleval Technology

Job Description

• Serve as the face of the hotel, managing guest check-ins, reservations, and front desk operations while ensuring an exceptional guest experience.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Handle reservations, check-ins, and check-outs efficiently.
• Manage calls, emails, and guest inquiries.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records and billing.

Education / Experience

• B.Sc / HND in Hospitality Management, Business Administration, or related field.
• 2–4 years’ front desk or guest relations experience in a 4- or 5-star hotel.

General Requirements:

• Strong customer service orientation.
• Excellent grooming and personal presentation.
• Ability to work flexible shifts, including weekends and holidays.
• Commitment to maintaining 5-star hospitality standards.

Requirements / Skills:

• Excellent communication, interpersonal, and multitasking skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Strong grooming and customer relations etiquette.