Front Office Patient Concierge – Luxury Medical Aesthetics at Sigma Consult

Location: Wuse 2, Abuja, Nigeria (On-site)
Salary: ₦200,000 – ₦400,000 monthly
Seniority Level: Mid–Senior Level

About the Role

We are seeking a Front Office Patient Concierge — a refined, charismatic, and client-centric professional who embodies luxury hospitality and impeccable service. As the first and most consistent point of contact for our elite clientele, you will curate a seamless, world-class client experience that reflects sophistication, discretion, and excellence.

This role requires more than reception duties—it is about managing client relationships, driving treatment bookings, and ensuring each interaction upholds the prestige and warmth associated with excellence that define a premium medical aesthetics environment.

Key Responsibilities

• Deliver an elegant and welcoming experience for every client during check-in and check-out.
• Manage appointment scheduling, confirmations, rescheduling, and follow-ups with utmost precision.
• Serve as the professional face and voice of the brand, reflecting poise, grace, and professionalism.
• Liaise effectively between clients and clinical staff to ensure clear communication and client satisfaction.
• Educate clients on available treatments, packages, and post-care while promoting repeat visits.
• Track consultation outcomes, follow up on leads, and drive conversion rates.
• Maintain accurate client data, CRM records, and follow-up logs for seamless service delivery.
• Oversee the presentation and ambience of the front office, ensuring a luxury-standard environment.
• Anticipate client needs to deliver highly personalized and anticipatory service.
• Manage VIP requests and confidential client information with discretion and professionalism.

Who You Are

• Minimum of 3 years’ experience in a client-facing role within a luxury medical, aesthetics, hospitality, or wellness environment.
• Polished, emotionally intelligent, and articulate, with strong interpersonal and communication skills.
• Skilled in client conversion, upselling, and relationship management.
• Proficient in scheduling tools, client management, and CRM platforms (e.g., Zoho CRM, PatientNow, Aesthetix Pro, Microsoft 365).
• Detail-oriented with a passion for precision, elegance, and excellence.
• Confident, self-motivated, and thrives in a fast-paced, high-standard environment.

Preferred Qualifications

• Prior experience in luxury medical spas, aesthetic clinics, or 5-star hotels.
• Proven success in improving client conversions and retention.
• Familiarity with medical aesthetic treatments such as Botox, fillers, or skin rejuvenation.
• Experience managing CRM and digital client engagement tools.
• Multilingual ability is an added advantage.

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Opportunity to work in one of Nigeria’s most prestigious medical aesthetic centers.
• Serene and premium work environment designed for wellness and professional growth.
• Ongoing training and development in luxury service delivery and client management.
• Health and wellness support, alongside exposure to industry innovations and elite clientele.