Front Office Executive at Infinity Tyres Limited

Job Code: ITL-FOE-001

Responsibilities
Customer Service:

• Greet and welcome customers with professionalism and a friendly demeanor.
• Answer customer inquiries and provide information on products, services, and pricing.
• Handle customer complaints or concerns, ensuring timely resolution.
• Recommend tyres, batteries, lubricants, or other products based on customer needs.
• Assist customers in selecting products and services that meet their requirements.
• Total Workload: 20%

OTC Sales (Over-the-Counter):

• Conduct over-the-counter sales for walk-in customers (tyres, batteries, lubricants, and other automotive products).
• Handle cash and electronic payments, issue receipts, and ensure accurate transactions.
• Provide product details, upsell additional products (e.g., tyre detailing products, lubricants).
• Total Workload: 25%

Data Entry & Documentation:

• Maintain accurate customer records, warranty registrations, and transaction details in the CRM system.
• Ensure proper documentation of customer interactions, sales, and inventory.
• Process and maintain daily, weekly, and monthly reports of sales and inventory.
• Total Workload: 20%

Administrative Support:

• Manage front desk operations: answer phone calls, emails, and in-person inquiries.
• Process customer payments, record transactions, and ensure accuracy in documentation.
• Assist with customer appointments for services (installation, maintenance, etc.).
• Total Workload: 10%

Sales & Inventory Support:

• Assist in managing inventory levels for tyres, batteries, and other products.
• Monitor stock levels and inform customers about product availability.
• Ensure promotional materials and product displays are up to date.
• Total Workload: 10%

General Store Operations:

• Keep the front office area neat, clean, and organized.
• Assist the store manager with general administrative and operational tasks.
• Ensure the display of signage, price lists, and promotional materials is accurate.
• Total Workload: 5%

Team Collaboration:

• Collaborate with the sales and service teams to enhance customer satisfaction.
• Participate in team meetings and provide feedback for store improvement.
• Support in achieving store sales targets and goals.
• Total Workload: 5%

Qualifications and Skills
Education:

• Minimum: Ordinary National Diploma (OND), National Diploma, or equivalent from a recognized polytechnic or institution.
• Preferred: Higher National Diploma (HND) or equivalent, or Bachelor's Degree.

Experience:

• 1 - 2 years of experience in customer service, OTC sales, or front office roles (preferably in retail or automotive sectors).

Skills:

• Strong verbal and written communication skills.
• Proficient in MS Office (Word, Excel, Outlook); experience with retail management software is a plus.
• Ability to manage cash and payments accurately.
• Knowledge of automotive products such as tyres, batteries, and lubricants is an advantage.
• Strong organizational and multitasking abilities.

Personal Attributes:

• Customer-focused with a proactive approach.
• Professional, friendly, and approachable demeanor.
• Excellent problem-solving skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Customer Focus: Proactive attitude toward customer service.
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Detail-oriented and able to handle multiple tasks effectively.
• Teamwork: Positive attitude and collaboration with the team.
• Adaptability: Ability to handle multiple tasks in a fast-paced environment.

Working Conditions:

• Full-time; includes weekends and holidays as per retail schedule.
• Monday to Friday: 08:30 am to 6:00 pm.
• Saturday: 08:30 am to 3:00 pm.

Salary & Benefits

• Competitive salary with a benefits package.
• Incentive per month upto 30k naira paid Quarterly based on performance only.
• Increment on confirmation depending performance only.
• Growth Opportunity: Opportunities for career advancement within the company