Front Desk Representative at PolyMath Real Estate Limited

Job brief

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper etc.)
• Greet and welcome the guest
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receiveletters, packages etc., and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort, and forward emails
• Understand social media handling
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.).

Requirements and Skills

• Proven experience as a front desk representative, agent or relevant position
• Familiarity with office machines (e.g., fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus.