Front Desk Receptionist at Resource Intermediaries Limited

Job Summary

• The Front Desk Receptionist is responsible for handling front desk operations,ensuring exceptional guest experiences from check-in to check-out. This role requires self-leadership,excellent customer service, andefficient coordinationwithother departments to maintain service excellence.

Key Responsibilities

• Handling check-in/check-out procedures and manage room reservations.
• Resolve guest concerns professionally and promptly to ensure satisfaction.-
• Ensure accurate billing, guest records, and room assignments.
• Coordinate effectively with housekeeping and maintenance to enhance guest experiences.
• Monitor and maintain front office systems and software (e.g., Opera, PMS, Ericsoft).
• Provide personalized services and manage special requests.
• Drive service quality, process improvements, and compliance with hotel policies.

Work Schedule & Conditions:

• Workdays: Monday to Sunday (with 2 days off weekly)
• Shifts: Rotational Morning and Night Shifts; (Night shift accommodation is provided on working days)

Qualifications & Experience

• Bachelor's Degree or Diploma in Hospitality Management or related field.
• Minimum of 2–3 years’ experience in front office roles. (This is a must have).
• Strong proficiency in hotel management software (Opera, PMS, Ericsoft,etc.) and Microsoft Office Suite.

Key Skills:

• Exceptional customer service and interpersonal skills.
• Strong leadership, conflict resolution, and decision-making abilities.
• Ability to multitask, stay organized, and work in a high-pressure environment.
• Attention to detail and service excellence mindset.
• Effective communication across teams and departments.