Front Desk Operations / Secretary at Ramos Realty

Job Summary:

• We are seeking a professional and efficient Front Desk/Secretary to manage our reception area and provide administrative support to our team. As the first point of contact in the office, you will play a critical role in creating a welcoming and professional atmosphere. You will also assist with day-to-day office operations, scheduling, documentation, and communication support for daily operations.

Key Responsibilities:

Front Desk Operations

• Greet and welcome clients, visitors, and vendors in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage the reception area to ensure it is clean, tidy, and presentable at all times.
• Handle inquiries and provide accurate information about the company’s services.
• Maintain visitor logs and manage access control.

Administrative Support

• Perform clerical and secretarial duties such as typing, scanning, and filing documents.
• Maintain inbound and outbound records and documentation
• Document and maintain expenditure logs and create reports based on this
• Manage correspondence (emails, letters, packages, etc.) and route them to the appropriate departments.

Office Coordination

• Maintain office supplies and coordinate with vendors for replenishment.
• Monitor the use of office equipment and supplies, and flag identified or potential issues to Management
• Support the sales and property management teams with document processing.
• Assist with data entry and record keeping, ensuring all client and property records are up-to- date.
• Liaise with external stakeholders, as directed.

Qualifications and Skills

• OND/HND/B.Sc in Business Administration, Secretarial Studies, or related field.
• Minimum of 4 years of experience in a similar front desk or administrative role
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent organizational and customer service skills.
• Professional appearance and demeanor.

Additional Requirements

• Knowledge of real estate documentation or operations is a strong advantage.
• Familiarity with Lagos property market dynamics is a plus.
• Must reside on the Island