Front Desk Officer at Tusen Consulting

Job Summary

• We are seeking a friendly, organized and professional Front Desk Officer to be the first point of contact for our clients. The successful candidate will create a welcoming environment, manage appointments and provide administrative support to ensure the smooth operation of our facility.

Key Responsibilities

• Greet and Assist Clients: Provide a positive experience for clients, visitors and staff.
• Manage Appointments: Book appointments, manage class schedules and handle check-ins and check-outs.
• Administrative Support: Answer phone calls, respond to enquiries and provide administrative tasks such as data entry, filing and document preparation.
• Maintain Front Desk Area: Ensure a clean, organised and professional front desk area.
• Customer Service: Handle customer enquiries, concerns, and feedback in a calm and effective manner.
• Sales and Customer Management: Utilize background in sales and customer management to provide excellent service.

Requirements

• Previous Experience: Previous experience in customer service, front desk, or administrative roles is preferred.
• Communication Skills: Strong communication and interpersonal skills.
• Multitasking: Ability to multitask and handle various responsibilities simultaneously.
• Computer Skills: Proficient in basic computer skills and using scheduling software.
• Friendly and Professional Attitude: Friendly, professional, and customer-focused attitude.
• Flexibility: Ability to work various shifts, including mornings, evenings, and weekends.

Minimum Qualifications

• National Diploma
• Experience Level: Entry level
• Experience Length: 1-2 years