Front Desk Officer at St Dominic Catholic Hospital

Job Summary

• The Hospital Front Desk Officer is the first point of contact for patients, visitors, and healthcare providers.
• This role is responsible for providing exceptional customer service, managing patient registration, scheduling appointments, and ensuring seamless communication between patients, families, and hospital staff.

Key Responsibilities
Patient Registration:

• Greet patients, visitors, and healthcare providers in a professional and friendly manner.
• Register patients, verify insurance information, and obtain necessary consent.
• Ensure accurate and complete patient demographic information.

Scheduling Appointments:

• Schedule appointments for patients, ensuring timely and efficient scheduling.
• Coordinate with healthcare providers and other departments to ensure availability.

Customer Service:

• Provide exceptional customer service, responding to patient inquiries and concerns.
• Resolve patient complaints and issues in a timely and professional manner.

Communication:

• Communicate effectively with patients, families, healthcare providers, and hospital staff.
• Ensure seamless communication between departments and teams.

Data Entry and Record-Keeping:

• Accurately enter patient information into hospital systems.
• Maintain accurate and up-to-date patient records.
• Assist customers/patients with their transactions and reports

Security and Emergency Procedures:

• Follow hospital security protocols and emergency procedures.
• Report any security concerns or incidents to management.

Requirements

• High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• 2-7 years of experience in customer service, healthcare, or a related field.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Basic computer skills and knowledge of hospital software systems.

Work Environment:

• Front office setting with frequent interaction with patients, visitors, and healthcare providers.
• May require working evenings, weekends, or holidays.