Front Desk Officer / Salon Receptionist at O'Naturals Beauty Nigeria Limited

Job Description

• The Front Desk Officer / Salon Receptionist is the first point of contact for O'Naturals' clients, responsible for providing a welcoming and efficient experience.
• This role manages appointments, handles inquiries, processes payments, and ensures the smooth flow of salon operations from the reception area.

Job Responsibilities

• Assissting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
• Greet customers, respond to questions and provide outstanding customer service
• Answer phone calls and messages about inquiries and handling simple complaints in a courteous, professional manner
• Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
• Operate cash register, manage financial transactions and balance cash book
• Proactively identify relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
• Manage inventory control of retail stock
• Maintain accurate and updated records of salon transactions and activities
• Manage the arrangement, layout and organisation of the Salon and retail shop
• Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
• Stay current with promotional events and sales
• Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
• Perform other duties as assigned by the Salon Manager or CEO

Qualifications / Skills Requirements

• Minimum of OND / HND / Bachelor's Degree in Business Administration, Hospitality or relevant field
• 0-3 years experience as a Receptionist, Customer Service Representative or Front desk officer.
• Readiness and willingness to learn and develop new concepts, methods, skills and processes.
• Good Knowledge of Microsoft Office Tools and sales software.
• Ability to take and follow instructions.
• Ability to work as part of a team and take initiative
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Good organisational, verbal and written communication skills
• Ability to recommend services and sell products to customers to meet their hair needs.
• Ability to handle challenging and sometimes emotional situations and customers
• Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Mondays or Tuesdays)
• Residence around Ogudu/Ojota / Surulere, Lekki or surrounding areas is an added advantage
• Ready to start work immediately.