Front Desk Officer (Private Beach Resort) at iRecruiters Africa Limited

Key Responsibilities:

• Front Desk Management: Manage the front desk, ensuring a warm welcome to guests, and handling check-ins, check-outs, and room assignments.
• Reception Duties: Receive and direct phone calls, respond to emails, and handle correspondence. Administrative Tasks: Perform administrative tasks, such as data entry, filing, and record-keeping.
• Customer Service: Provide exceptional customer service, responding to queries, and resolving issues promptly.
• Communication: Ensure seamless communication with guests, employees, and management.
• Room Assignments and Key Management: Assign rooms, manage key cards, and ensure accurate room status.
• Payment Processing: Handle payment processing, including credit card transactions and cash handling. 

Requirements

• Minimum of OND or equivalent in Hospitality, Tourism, or related field.
• 1-2 years of experience in a front desk or hospitality role. Certifications: Hospitality certification (e.g., Certified Hospitality Manager) will be an added advantage.
• Excellent communication and interpersonal skills.
• Proficient in property management systems (PMS) and Microsoft Office Suite. Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Friendly, approachable, and customer-focused demeanor.