Front Desk Officer at PPC Limited

Job Purpose

• Coordinate front-desk activities, including distributing correspondence, redirecting phone calls and offering administrative support across the organization.

Job Responsibilities
Key Result Area 1- Customer Service:

• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Key Result Area 2 - Administration:

• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
• Receive and distribute all mails and pick up packages
• Provided back office support to other departments when required.
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Key Result Area 1- Customer Service:

• Call management
• Enquiry management

Key Result Area 2 - Administration:

• Record keeping and files
• Office expenses.

Job Specifications

• Education: Bachelor’s Degree.
• Experience: 0 - 2 years.

Key Competencies Requirements:
Technical:

• MS office suite.

Behavioral:

• Interpersonal skills.
• Multitasking.
• Time management.
• Ability to work with minimal supervision