Front Desk Officer at OneFocus Consulting Service

Responsibilities

• Register patients accurately into the hospital's ERP system
• Answer incoming calls and route them appropriately
• Greet patients warmly and assist with appointment coordination
• Coordinate patient flow with nurses, doctors, and cashier
• Ensure patient records are complete and properly filed
• Maintain a clean, organised, and professional reception area
• Deliver excellent customer service in a fast-paced setting

Requirements

• Minimum of SSCE/OND in any discipline
• 2+ years in a busy customer-facing/ front desk role(Healthcare preferred)
• Excellent verbal and written communication skills
• Strong multitasking, organizational and computer skills
• Positive, upbeat and emotionally intelligent
• Forward-thinking and proactive with a customer-first mindset.