Front Desk Officer at Fadac Resources

Our client is Nigeria’s leading full service print and copy center offering quality printing solutions for everyday & corporate printing needs. Established with a firm commitment to efficient service and customer service satisfaction. Due to expansion they are in need of a Front desk officer.

RESPONSIBILITIES:

• Answer incoming calls and respond to inbound email messages
• Building and maintaining good relationships with key customers
• Resolving customer complaints quickly and efficiently
• Keeping customers updated on the latest services to increase sales through outbound calls and emails
• Ensure stationeries sales
• Expanding the customer base by upselling and cross-selling
• Handling online inquiries by sending quotations, closing deals and hand over to branches for the execution of jobs.
• Updating database
• Preparing daily/weekly/monthly reports such as client database, call reports, big jobs, lead generation, deposit and machine counter.

Requirements

• Minimum of first degree in any discipline with 2 years of relevant experience in a similar industry
• Professional Certification in Customer Service Management is an added advantage.
• Excellent communication via telephone and email
• Problem-solving ability
• Ability to implement plans and instructions
• Ability to plan and execute plans