Front Desk Officer at Excel and Grace Consulting

Job Summary

• We are looking for a professional, friendly, and highly organized Front Desk Officer to serve as the first point of contact for clients and visitors.
• The successful candidate will manage front office operations, handle inquiries, coordinate appointments, and provide administrative support while maintaining a welcoming and professional office environment.

Key Responsibilities

• Welcome clients, visitors, and business partners professionally.
• Answer and direct phone calls promptly.
• Respond to customer inquiries and provide accurate information.
• Schedule appointments and meetings.
• Receive, sort, and distribute correspondence.
• Maintain visitor records and front desk documentation.
• Assist with administrative and clerical duties.
• Coordinate meeting room bookings.
• Maintain a clean and organized reception area.
• Support the sales and administrative teams when required.
• Handle incoming and outgoing mail and deliveries.
• Escalate customer complaints where necessary.

Requirements

• OND, HND, or Bachelor's Degree in Business Administration, Mass Communication, Office Administration, or a related field.
• Minimum of 2 years' experience as a Front Desk Officer, Receptionist, or Customer Service Officer.
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Good telephone etiquette.
• Proficiency in Microsoft Office applications.
• Professional appearance and attitude.

Key Competencies:

• Customer Service
• Communication Skills
• Administrative Skills
• Time Management
• Professionalism
• Attention to Detail
• Organizational Skills
• Multitasking
• Problem Solving