Front Desk Officer / Clinic Manager at Cypresshill Hospital

• Welcoming patients and visitors, answering the telephone and answering any inquiries.
• Scheduling appointments and keep those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Keeping a clean and calm reception area.
• Processing billing and payments, using medical software
• Faxing, scanning, filing, and mailing documentation.
• Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
• Work area sterilisation and cleaning.
• Monitoring and ordering stationery and clinical supplies.
• Booking and organising staff and doctor meetings.
• Maintaining information confidentiality at all times.
• Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.

REQUIREMENT

• Minimum of National Diploma in Heath information Management with at least 2 years of working experience in a hospital setting. Working knowledge of Quickbooks and ERP will be and added advantage.
• Applicant must possess the following skills: - Computer literacy, Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Deadline-Oriented, Skillful Communicator, Reporting Skills