Front Desk Executive at DAG Industries Nigeria Limited

Job Overview

• We are seeking a dynamic and personable Front Desk Executive with experience in tele sales to join our team.
• This role requires a blend of excellent customer service skills, efficient front desk management, and proactive tele sales abilities.
• The ideal candidate will be the first point of contact for our organization, handling a variety of administrative and clerical tasks, while also contributing to sales targets through effective tele sales strategies.

Key Responsibilities
Front Desk Duties:

• Greet and welcome visitors warmly and direct them to the appropriate person or department.
• Answer, screen, and forward incoming phone calls while providing basic information as needed.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Monitor and ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).
• Receive, sort, and distribute daily mail/deliveries.
• Schedule appointments and maintain calendars.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Tele Sales Duties:

• Make outbound calls to potential customers to introduce the company's products/services.
• Identify customer needs and offer appropriate products/services to meet those needs.
• Follow up on leads and convert them into sales.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Update customer records in the CRM system and ensure all communications are logged accurately.
• Handle customer inquiries and resolve any issues or complaints in a professional and timely manner.
• Collaborate with the sales team to share insights and strategies for improving sales performance.

Required Skills and Qualifications

• Proven experience as a front desk representative, agent, or relevant position.
• Experience in tele sales or a related sales role.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer service orientation.
• Ability to handle sensitive information with confidentiality.
• Bsc / HND in any field.
• Must have completed her NYSC.
• Female Candidates only.

Working Conditions:

• Monday - Saturday (8am-6pm) For Saturday, it is one Saturday on, one off.

Compensation

• Gross Salary: N180,000 momthly.
• HMO / Pension / Leave Days and Allowance Provided.