Front Desk/Corporate Communications Officer at Proten

Job Objective

Coordinate Front desk activities and client/customer relationship management. Update social media accounts and maintain good engagement.

Key Responsibilities

• Welcome Guests /Customers and record their visits accordingly.
• Receive mails, dispatch mail and record such activities
• Relationship management(ensure timely and accurate customer service, handle complaints and specific customer request )
• Customer/Client Services
• Update Customer KYC periodically
• Book meetings as required and take minutes at meetings
• Post on social media platform at least 3 times a week
• Ensure good engagement on all social media platforms
• Establish good visibility in line with our brand on all social media platforms
• Internal Newsletter circulation
• External Newsletter circulation

Qualifications

Key Skills & Responsibility

• Detail and Result Oriented
• Good Initiative
• Excellent Communication Skills (Written and Oral)
• Creative writing
• Customer/Client Relationship Management.
• Google Suite Proficient
• Able to work on Canva

Qualification/Requirement

• Bachelors Degree or HND
• 2-4 years’ experience in Social Media Management and Customer engagement