Food & Beverage Manager at Peniel Apartments

JOB DESCRIPTION
REPORTS TO

Team, Kitchen Administrator

GENERAL JOB DESCRIPTION

Responsible for managing all F&B operations and for delivering an excellent guest experience. Food and beverage manager responsibilities include the ability to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

DUTIES & RESPONSIBILITIES

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers’ needs and respond proactively to all of their concerns
• Establish targets, KPI’s, schedules, policies and procedures
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Ensure proper set-up, breakdown and maintenance of all banquet functions
• Work with the GM and keep him/her informed of F&B issues as they arise.
• Organize all documentation for shift work on a daily basis including pre-shift reports
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
• Coordinate and monitor all phases of the Room Service operation.
• Ensure effective communications between each shift.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Monitor and maintain proper running and cleanliness of banquet areas
• Perform any other reasonable duties as required and directed
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

EDUCATION & TRAINING

• Culinary school diploma or degree in Food Service Management, BA, or related field a MUST.

KNOWLEDGE & EXPERIENCE

• About 5-7 years of experience in a similar position from within a 3- or 4-star hotel/serviced apartments.

SKILLS & ABILITIES

• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest oriented and service minded
• Strong interpersonal skills.

WORKING CONDITIONS

DAYS OF WORK

 7 days with 2 days off in a week.