Food & Beverage Manager at Hyatt

Req ID: LAG000073

About the role

• The Food & Beverage Manager is responsible for the efficient management of all Food & Beverage operations in accordance with Hyatt's brand standards, corporate strategies, and operational policie
• The role ensures exceptional guest satisfaction, profitable operations, high service standards, and effective leadership of all F&B outlets, including restaurants, bars, room service, banquets, and stewarding.

Key Responsibilities
Operations Management:

• Manage the daily operations of all Food & Beverage outlets.
• Ensure compliance with Hyatt brand standards and Standard Operating Procedures (SOPs).
• Monitor food quality, beverage quality, hygiene, and service standards.
• Conduct daily briefings and ensure smooth coordination between service and kitchen teams.
• Ensure guest complaints are handled promptly and professionally.

Financial Management:

• Achieve departmental revenue and profitability targets.
• Prepare and manage annual budgets and forecasts.
• Control food cost, beverage cost, payroll, and operating expenses.
• Monitor sales performance and implement strategies to increase revenue.
• Analyse financial reports and implement corrective actions where necessary.

People Management:

• Recruit, train, coach, mentor, and develop F&B associates.
• Conduct performance appraisals and succession planning.
• Schedule staff efficiently to meet business demands.
• Foster employee engagement and maintain Hyatt's culture of care.
• Ensure compliance with labour laws and company policies.

Guest Experience:

• Deliver exceptional guest experiences consistent with Hyatt standards.
• Build relationships with regular guests and VIPs.
• Ensure high guest satisfaction scores and respond effectively to guest feedback.
• Work closely with other departments to create memorable guest experiences.

Food Safety & Compliance:

• Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.
• Maintain compliance with health, safety, and fire regulations.
• Ensure all licensing requirements for food and alcoholic beverages are met.

Sales & Marketing:

• Partner with Sales & Marketing to promote F&B outlets.
• Develop promotions, themed events, and seasonal menus.
• Support banquet and catering sales initiatives.
• Maximize restaurant occupancy and banquet revenue.

Inventory & Cost Control:

• Oversee purchasing and inventory management.
• Minimize waste and prevent losses.
• Ensure proper stock rotation and storage procedures.
• Conduct regular inventory counts and audits.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• 3–5 years of progressive Food & Beverage management experience in an international upscale or luxury hotel.
• Experience in an international or luxury hotel brand, preferably Hyatt or a similar global brand.