Floor Supervisor at Ascentech Services Limited

Location: Victoria Island, Lagos

Responsibilities:

• Supervise and oversee staff by adopting a hands-on approach to all aspects of operational responsibility undertaking floor duties.
• Ensure that excellent service standards are delivered on a consistent basis and the food service team are upselling and increasing revenue.
• Focus on in house service standards and ensure staff deliver these at all times.
• Be a visible on the floor presence during shows and act as a host to all customers offering guidance for pre- show dining.
• Ensure all events are set up in a timely fashion
• Run events to the standards set by the Hospitality Manager.
• Ensure adherence to all licensing conditions, health and safety regulations and any other legislation applicable to the operation.
• Where appropriate undertake responsibilities as a key holder of the building, ensuring smooth and safe daily operations and security procedures are maintained.
• Ensure all staff are aware of service standards to enable them to deliver an excellent service at all times.
• Ensure effective communication across departments
• Working with the Restaurant Operations Manager

Requirements:

• B.Sc. in Hospitality Management or any other related field
• Minimum 5 years’ experience in managing restaurant floor.
• Pleasing personality with excellent communication skills.
• Customer handling experience.
• Can manage bar and restaurant floor staff.