Floor Manager (Wellness Center) at Wendernek Consulting Limited

Responsibilities
Lead Management & Conversion and Sales team training:

• Ensure that sales team attends to the inbound and outbound leads from walk-ins, calls, digital platforms, and referrals with professionalism and promptness.
• Train and monitor the team on lead conversion techniques, services, ethical selling, and client communication.
• Monitor inquiry-to-conversion ratios and improve sales funnel efficiency

Marketing & Promotion Support:

• Represent the wellness center at exhibitions, events, and outreach programs.
• Design and sell wellness memberships, therapy packages, and long-term programs.
• Assist in designing attractive pricing, bundles, and offers.
• Track renewals, upgrades, and retention of existing clients.
• Assist in branding, printing and design selection.
• Create a strong loyal customers base.

Client Experience:

• Handle operational issues and resolve client concerns promptly and professionally.
• Ensure clients are welcomed, guided, and attended to in a calm and professional manner.
• Connect with the walk-in clients and convert into sales and loyal customers.
• Ensure seamless client journey from inquiry to service completion.
• Maintain high standards of service quality, punctuality and client satisfaction
• Collect and analyze client feedback for continuous improvement

Operations:

• Manage daily operations of the wellness center including Spa therapies, wellness programs, space rentals, events etc.
• Develop, implement, and improve SOPs for operations, client handling, sales work flow, cleanliness & hygiene etc.
• Supervise front desk, housekeeping, and support staff.
• Ensure strict adherence to cleanliness, hygiene, and safety standards.
• Ensure calming ambience—music, lighting, aroma, temperature—are well maintained.
• Vendor selection, coordination for timely procurement, ensuring optimal stock levels and payment for the wellness shop.
• Manage the requirements of the guest house and vehicles.
• Facility management of the center.

Human Resource Functions:

• Manage end-to-end hiring: sourcing, interviews, background checks, and onboarding.
• Maintain employee records, attendance, leave, and payroll coordination.
• Ensure smooth joining, probation confirmation, and exit processes
• Ensure compliance with local labor laws, statutory requirements, and licenses.
• Assist the team in structuring salaries, incentives, and benefits.
• Foster a positive, respectful, and wellness-aligned work environment
• Address employee grievances, discipline, and conflict resolution.
• Promote work-life balance, wellbeing, and team harmony.
• Promote continuous learning and professional growth.

Requirements / Qualifications

• A Bachelor's Degree in any relevant field.
• Minimum of 3 years experience in a supervisory role within a similar, fast-paced environment such as retail or hospitality.
• Ability to demonstratestrong organizational skills.
• Ability to lead, motivate, and train staff to achieve sales and service goals.
• Excellent interpersonal skills to interact with customers, staff, and upper management.
• Sales and Negotiation Skills.
• Knowledge of inventory management, daily operations, and merchandising standards.