Finance, HR and Business Operations Manager at Ruhe Global Resources (RGR)

Job Summary 

• This is a versatile role that combines financial management, human resource administration, and business process optimization.
• This position oversees our company financial records, ensures compliance with accounting standards, manages employee relations and recruitment, and improves overall business processes to enhance efficiency and productivity.

Job Purpose

• To work with the managing director to evaluate, analyse, create, implement, overseeing and managing a wide range of administrative, accounting, Finance, Business operation, Facilities management and human resources functions at Ruhe Global Resources
• To ensure the smooth running of our offices on a day-to-day basis and manage a team of Teachers, Conversion officers, administrators, customer service Business development & administrative or support staff.
• To successfully establish new business, partnerships opportunities while strengthening existing ones.
• To Assist in coordinating operations & marketing activities; to consistently drive traffic to the RGR offices in the region; generate and follow up with MOU partners and ensure consistent flow & conversion of; be involved in supporting digital campaigns and effectively increase brand awareness.
• Ensure all staff Achieve set monthly revenue, recruitment and registration target.
• Responsible for ensuring daily registration & Conversion target in the branch is met.
• this role acts as a bridge between the financial health of the organization, staff performance and the well-being of its workforce, ensuring that both are thriving.

Core Working Relationships

• Customer Service officer, Business Development Officers, Recruitment Officers and managers, Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.
• The post holder will be Reporting to the Regional manager /Managing Director and work closely with all staff; this position will focus on Admin, Accounting, Finance, and Human Resources and support recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Job Description

• Recruiting, hiring, onboarding, and managing employees.
• Developing and implementing HR policies and procedures.
• Managing employee relations, performance evaluations, and compensation.
• Overseeing payroll and benefits administration.
• Ensuring compliance with labor laws.
• Managing financial budgets, forecasting, and reporting.
• Overseeing accounting processes and financial controls.
• Analysing financial data to identify trends and opportunities.
• Working with external auditors and ensuring financial compliance.
• Overseeing daily operational activities, ensuring smooth workflow.
• Identifying and implementing process improvements.
• Managing relationships with vendors and suppliers.
• Developing and implementing business strategies.
• Monitoring and analysing performance metrics.
• Leading and mentoring team members.
• Providing performance feedback and development opportunities.
• Building a positive and collaborative team environment.
• Meeting with potential applicants in order to counsel and guide them towards enrolment to any of RGRs services.
• Attendance at recruitment exhibitions, representation of RGR on exhibition stands.
• Lead in ensuring Conversion of current applicants via telephone and face-to-face meetings.
• Regular visits to cities outside of Abuja. participation in admissions seminars held at schools, hotels and other venues.
• Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.
• Ensure staff are trained in Delivery of expert visa advice and counselling for all Nigerian RGR applicants applying for visas.
• Input and expert advice with regards to RGRs strategy in Nigeria.
• Possible travel to cities outside of Abuja for recruitment events or training, including abroad.
• Essentially ensure that staffs are equipped to sell programmes and represent the best interest of partners & RGR in Nigeria.
• Ensure constant steam of walk-in clients at the assigned RGR office are attend to on time.
• Assist with developing new strategic student recruitment activities through gathering market intelligence on up to date HR, admin, recruitment and Finance strategies uHhm.
• Ensure Achieve agreed client conversion targets for each intake and Staff recruitment.
• Provide timely and accurate updates to the Company regarding recruitment, administration, staff performance and accounting activities.
• Make contact and follow up with new institutions in Nigeria to have a signed MOUs to send students to RGR including invoicing and payments.
• Marketing and promoting RGR institutions to prospective students to ensure payments is made.
• Maintain full update on RGR partner institutions regarding courses, materials and procedures.
• Support to Initiate necessary virtual and real-time marketing strategies/campaigns using various social media platforms amongst others as required.
• Any other related task that may be assigned.

Responsibilities
Human Resources Management:

• Recruitment and Onboarding: Managing the entire hiring process, from job postings and candidate sourcing to interviewing and onboarding new hires.
• Training and Development: Identifying training needs, developing and delivering training programs, and managing employee development plans.
• Performance Management: Implementing and managing performance appraisal systems, providing feedback to employees, and addressing performance issues.
• Compensation and Benefits: Providing advice on pay negotiations, redundancy, and employment law.
• Managing salary structures, benefits packages, and ensuring fair and competitive compensation.
• Payroll: Ensuring employees are paid correctly and on time, including managing pensions and benefits.
• Compensation: Providing advice on pay negotiations, redundancy, and employment law.
• Benefits Administration: Managing employee benefits programs, such as health insurance and retirement plans.
• Employee Relations: Addressing employee concerns, mediating conflicts, and fostering a positive and productive work environment.
• Compliance: Ensuring the organization complies with all relevant employment laws and regulations.
• Ensuring company policies and procedures comply with employment law and regulations.
• Legal Advice: Advising line managers and employees on employment law and company policies.
• Training Programs: Planning and implementing staff training and development activities.
• Record Keeping: Maintaining confidential employee records, including personal information, attendance, and performance evaluations.
• HR Policy Development: Developing company HR policies and procedures.
• Communication: Communicating HR policies and procedures to employees.
• Collaboration: Collaborating with management to develop strategies for employee retention and engagement.
• Policy Development and Implementation: Developing and implementing HR policies and procedures that align with company goals and best practices.
• Strategic HR Planning: Contributing to the development and execution of HR strategies that support the organization's overall business objectives.
• Employee Engagement: Developing and implementing strategies to increase employee engagement, satisfaction, and retention.

Finance and accounting management:

• To oversees a company's financial operations, ensuring compliance, accuracy, and efficiency.
• To manage day-to-day financial tasks, prepare reports and budgets, and provide financial insights to support strategic decision-making
• Day-to-day financial operations: This includes managing payroll, invoicing, cash flow, and other transactions.
• Financial planning Analysis and reporting: Developing budgets, forecasts, Prepare and analyze financial statements reports, and budgets and ensuring accuracy and adherence to legal and industry standards
• Compliance and risk management: Ensuring adherence to accounting standards, financial regulations, and minimizing financial risk.
• Team management and Leadership: Supervising staff, managing their performance, providing guidance and ensuring proper training.
• Financial analysis and insights: Analysing financial data to identify trends, areas for improvement, and provide insights to senior management.
• Process improvement: Identifying and implementing process improvements to enhance financial efficiency.
• Accounting Operations:Oversee and manage the accounting department, ensuring efficient and compliant operations.
• Budgeting & Forecasting:Develop and manage budgets and forecasts, analyzing variances and making recommendations.
• Cash Flow Management:Manage cash flow, identify trends, and forecast requirements.
• Internal Controls:Implement and maintain effective internal controls to safeguard assets and financial information.
• Audits:Manage and coordinate audits, ensuring accurate and timely completion of audits.
• Stakeholder Communication:Communicate financial information to internal and external stakeholders, including management, investors, and regulators.
• External relations: Liaising partners, company lawyers, banks, and other external parties.

Student Recruitment Leadership:

• Led the Recruitment and Conversion team, operationalize RGR student recruitment and conversion strategy.
• Be the lead representative for RGR at external student recruitment events, equipped with an in-depth knowledge of the partner school programs, developed through self study and close working with schools and departments.
• Meet with and provide accurate information and guidance to potential students in order that they are clear on RGR’s products, University course and application process and understand the advantages of studying abroad using RGR.
• Ensure the Delivery of high quality presentations to multiple audiences, including agents, schools and prospective students, showcasing RGR ,its products and its it partner school Programs.
• Where relevant, plan and deliver on-campus recruitment events for students and NYSC enrollees including attending open Days and graduation in liaison with the School and University teams.
• Evaluate return on investment for recruitment activities in order that activities are most targeted and effective.
• As part of the Recruitment and Conversion team, deploy conversion activities to maximize the recruitment and enrolment of new students.
• With the Recruitment and team managers, manage and process prospective student enquiries, ensuring timely follow up with appropriate action.
• Be a primary contact for monitoring and answering queries originating from RGR website and social media accounts, as well as from recruitment events.
• Deliver applicant conversion tactics, including online activity for offer holders (such as virtual chats and webinars), telephone campaigns and face-to-face activities.
• With the wider Marketing team, develop high quality content, including social media and websites, designed to maximize conversion from key audiences.
• Work with the RGR student recruitment teams to ensure coordinated delivery of appropriate recruitment activities.
• Support the Marketing team in the creation of marketing materials for multiple channels, including general content authoring and the capturing of student generated content, in order that recruitment and conversion communications are of the highest quality.
• Gain buy-in and understanding from partners and other departments to enhance conversion activities undertaken by the team and enrich RGR-led interactions with applicants.
• With the regional director /Manager and have a detailed understanding of appropriate information and data in order that recruitment and admissions progress can be monitored accurately and management information compiled and shared with internal & External stakeholders.
• Assist in Any other related task that may be assigned

Administration & Office Management:

• Office Operations: Managing office supplies and ordering new stock of stationery and furniture as needed.
• Administrative Support: Providing clerical and administrative assistance to staff and management, including handling correspondence, preparing documents, and managing schedules.
• Office Management: Overseeing day-to-day office operations, maintaining office supplies, and ensuring a clean and organized workspace.
• Ensuring a welcoming and professional office environment.
• Overseeing office equipment and facilities, including maintenance and repairs.
• Communication: Answering phone calls, managing emails, and directing inquiries to the appropriate personnel.
• Meeting and Event Coordination: Scheduling meetings, taking minutes, arranging conferences, and supporting the organization, Organising company events or conferences and execution of company events.
• Arranging travel accommodations and event logistics.
• Data Management: Performing data entry, maintaining databases, and preparing reports.
• Financial Management: Managing the office budget and expense by Assisting with expense tracking, invoice reconciliation, and budget management.
• Project Management: Assisting with project planning, coordination, and task execution.
• Implementing and maintaining office procedures and policies.
• Processing invoices and managing vendor relationships.
• Customer and Visitor Support: Dealing with correspondence, complaints and queries and Providing general assistance to customers and clients.
• Organising meetings and managing databases of partners
• supervising and monitoring the work of all staff
• liaising with staff, suppliers and clients for effective operation
• implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• ensuring that health and safety policies are up to date
• Organising and attending meetings with senior management
• Preparing reports, presentations, and other documents.
• Maintaining filing systems and records.

Facilities Management:

• overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
• supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
• ensuring that basic facilities, such as water and heating, are well-maintained
• managing budgets and ensuring cost-effectiveness
• allocating and managing space between buildings
• ensuring that facilities meet government regulations and environmental, health and security standards
• advising businesses on increasing energy efficiency and cost-effectiveness
• overseeing building projects, renovations or refurbishments
• helping businesses to relocate to new offices and to make decisions about leasing
• drafting reports and making written recommendations

Experience and Qualifications

• Education: Bachelor's Degree in Business Administration, Finance, Human Resources, or a related field.
• Experience: Proven experience in HR, finance, and business operations management.
• You'll need a blend of HR-specific skills, strong administrative abilities, and financial acumen.
• Experience in HR administration, knowledge of payroll and benefits, and proficiency in accounting software are key. Good communication, organizational, and problem-solving skills are also essential
• Knowledge: Strong understanding of HR practices, financial principles, and business operations.
• Skills: Excellent communication, interpersonal, and leadership skills.
• Other: Analytical skills, problem-solving abilities, and the ability to manage multiple tasks simultaneously.

Other Requirements:

• Graduate Degree in Accounting, Finance Business Administration or Human resources or a related – essential, Postgraduate Degree (MBA) will be an added advantage.
• Experience: Proven experience in HR, finance, and business operations management.
• Knowledge: Strong understanding of HR practices, financial principles, and business operations.
• Skills: Excellent communication, interpersonal, and leadership skills.
• Other: Analytical skills, problem-solving abilities, and the ability to manage multiple tasks simultaneously.
• Direct experience in a similar role with
• Considerable experience in a customer facing role – essential.

Essential Skills and Experience:

• Evidence of working within a target-driven environment
• Experience in an administrative role, Human Resources and Accounting position
• Knowledge of software packages
• Good interpersonal and time management skills.
• Meeting and Encouraging company Goals and Professionalism
• Experience and ability in providing market intelligence in order to guide recruitment and retention activities
• Prospecting Skills, Sales Planning, Selling to Customer Needs, Closing Skills, Market Knowledge, Presentation Skills, High & Sustainable Energy Level
• Experience of report -writing and statistical analysis
• Excellent customer service skills, experience working within a customer -facing role
• Takes initiatives and works independently/within a team when required
• Highly organised, can manage a number of different tasks simultaneously
• Can work under pressure when required
• Excellent communication skills, can build positive relationships with people of a variety of different ages and levels of authority
• Can influence and persuade at all levels
• Culturally sensitive and committed to equal opportunities. Committed to RGR’s values of equality and diversity.
• Ability and willingness to travel within Nigeria and outside Nigeria.
• Excellent customer service and employee support skills Excellent written and Verbal communication skills
• Evidence of success in building and maintaining relationships leading to increased organisation performance
• Able to work under pressure to meet deadlines.
• Sound organisational, planning & time management skills.
• Highly motivated self-starter with a high level of energy and motivation.
• Able to work on own initiative and as part of a team.

Key Skills:

• Reliability and discretion: you will often learn of confidential matters
• Adaptability
• Communication, negotiation and relationship-building skills
• Organisational skills
• HR, Admin accounting and IT skills
• Problem solving skills
• Initiative
• Leadership and the ability to ‘make things happen’
• Budgeting skills
• Attention to detail.

Desirable Skills and experience:

• Significant experience related to the international Higher Education sector or Travel/ Tour.
• Knowledge of international educational qualifications and their Nigeria equivalencies
• Knowledge of marketing for international Higher Education sector within Nigeria
• Knowledge and experience of visa counselling for visa applicants
• Knowledge of international higher education and experience of working in international education – desirable
• Experience working in the Education marketplace
• Knowledge of the study-overseas market.

Salary

• You will be placed on 3 months to 6 Months probation with a salary of N200,000 to N300,000.
• After probation your salary could be increased to between N250,000 to N400,000 depending on input and performance.
• Training and development opportunities and performance-related incentives may be available as part of the role.