Field Training Manager at SIAO

Job Purpose

• To coordinate training and educational support to new and existing employees.

Core Responsibilities and Key Result Areas
Training & Development:

• Align and ensure adaptation to Food Concepts’ management style, culture and core values
• Participate in planning and execution of formal and advanced training for operations team
• Conduct store/department visits to review team capabilities and monitor
• Help maintain the highest level of operational excellence in Operations by identifying barriers to service and advising solutions to fix them
• Develop and coordinate induction programs for new staff
• Co-ordinate graduate programs/OMEGA programs
• Monitor and assess the status of learning programs of Graduate Trainees / Omega for areas of improvement
• Design and apply assessment tools to measure training effectiveness
• Track and report on training outcomes
• Provide feedback to training participants and management
• Evaluate and make recommendations on training material and methodology
• Handle logistics for training activities
• Establish and maintain relationships with external training suppliers
• Coordinate off-site training activities for employees
• Manage and maintain in-house training facilities and equipment
• Market and encourage participation in various training programs organised in FC
• Market the training centre facility to companies in Private and Public sectors
• Identify and promote best practices, incorporating into training plans and materials
• Any other responsibilities that may be assigned from time to time by Line Manager

Compliance:

• Responsible for modelling and acting in accordance with the companies guiding principles
• Ensure adequate compliance to all company policies, internal control processes and approved food processes
• Ensure all Health and Safety standards are delivered and met
• Refresher training is implemented as per company guidelines

Key Performance Indicators

• Achieve Graduate and OMEGA Sign Off target
• Achieve Crown Training targets
• New Field Trainers development and Sign Off
• New Training Programs launched nationwide
• Training Audit % target
• Induction Attendees %
• Training Calendar planned quarterly – Key Training Needs
• ITF Compliance % target

Job Specifications
Educational Requirements:

• A good Degree in Education, Business or Finance or any relevant field

Professional Requirements:

• HRCI Professional in Human Resources (PHR), Senior HRCI Professional in Human Resources (SPHR) or any other related professional qualification is essential

Experience Requirements:

• Minimum of 2 years’ experience in similar role

Knowledge Requirements:

• Knowledge of technical trainings, online learning modules and technical course materials
• Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
• Demonstrates good communication and research skills
• Demonstrates enthusiasm for lifelong learning
• Working knowledge of Microsoft office suite. i.e Excel, Word and PowerPoint

Decision Expectations:

• Develop training modules to suit or meet the organisation goals
• Develop innovative ideas to meet changing training needs
• Review training needs from a variety of vendors and choose appropriate materials
• Ensure training plans are current, relevant and effective

Working Conditions:

• Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime, if there is workload. There may be a need to extend work hours if he/she needs to conduct additional training sessions or participate in various meetings to improve training. This role is largely office-based.