Field Support Technician at IpNX Nigeria Limited

Purpose of the Job (Brief)

• This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards.
• Operations and Maintenance Manager

Expected Key Results (Detailed KPIs)
Key Activities
Customer Problem Resolution

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations:

• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.

Business Continuity and Disaster Recovery:

• Implements disaster recovery plan as and when needed.

Facility and Infrastructural Maintenance:

• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Demonstrate (Key Competencies)
Educational Qualifications & Work Experience:

• A Bachelor's Degree in Engineering or Technical discipline.
• 3 years’ relevant experience in the IT/Telecommunications field.

Functional Skills:

• Engineering and Design
• Resources Management
• Analytical Skills
• Communication Skills
• Problem Solving Skills
• Stakeholder Management

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• (Additional requirements for AMs and above)
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Salary
N152,000 monthly