Field Support Officer at Kayhelt Pharma

Job Description

• The Field Support Officer will be responsible for coordinating and supporting field operations for the medical sales team. 
• The position ensures seamless communication between the office and Medical Sales Representatives (MSRs). 
• The Field Support Officer will also assist with territory-level logistics, track sales data, and support daily commercial operations. 
• The ideal candidate MUST have experience in the pharmaceutical sales industry, either in administration, or as a medical sales representative.

Key Responsibilities

• Act as a liaison between the office and the field sales team (MSRs), ensuring timely communication and issue resolution.
• Support the onboarding and induction of new MSRs by coordinating training schedules, materials, and territory handovers.
• Monitor sales performance metrics and generating reports.
• Assist in planning and organizing field activities.
• Track field force coverage, product availability, and customer engagement efforts.
• Manage documentation related to sales visits, expense claims, and sample distribution compliance.

Qualifications
Education:

• Bachelor of Pharmacy (B.Pharm), B.Sc. in Biochemistry, B.Sc. in Microbiology
• Master of Business Administration (MBA) is an added advantage

Additional Qualification:

• Sales Operations, CRM Tools, or Customer Relationship Management
• Microsoft Office Suite or ERP/CRM systems
• Project Management or Operations Management

Experience:

• 5 - 10 years experience as a medical sales representative or area sales manager
• Strong knowledge of medical products, pharmaceutical regulations, and healthcare industry practices will be an added advantage.
• Experience in pharmaceutical sales and administration.