Field Support Assistant - Hygiene & Non Food Items Distribution at Committed To Good (CTG)

Vacancy ID: VAC-50193

Overview of Position

• Whereas the ongoing insurgency in Borno State is widely reported as the main driver of displacement, Nigeria also faces deepening vulnerabilities as a result of hydro-meteorological hazards, mainly flooding and drought.
• Based on our client’s Displacement Tracking Matrix (DTM), as of July 2025, there are over 2,292,477 IDPs and 2,189,318 returnees across the states in Northeast Nigeria, such as Adamawa, Borno, Yobe, Gombe, Taraba, and Bauchi. Borno State is resident to the highest number of IDPs i.e., 1,749,662.
• The limited presence of implementing partners has significantly weakened service delivery across critical sectors, leaving gaps in water, sanitation, hygiene (WASH), health, and shelter support for displacement-affected populations. WASH service delivery remains inadequate due to persistent funding constraints, leaving communities underserved and at heightened risk of preventable diseases.
• Our client activities in WASH response have been tailored to address the vulnerabilities of people affected by conflict in Borno and Yobe States. In Borno State, the response will specifically focus on conflict-affected LGAs of Dikwa, Gubio, Jere, Kaga, Kalabalge, Konduga, Mafa, Magumeri, MMC, Mobbar, Monguno, and Ngala, while in Yobe, the focus will be Damaturu, Gujba, Gulani, and Tarmuwa LGAs.
• Working under the overall supervision of the Program Manager – CCCM, Shelter, NFI & WASH, and the direct supervision of the Project Assistant - Hygiene & Non-Food Items Distribution, the incumbent will be responsible for supporting in the planning, implementation, monitoring and reporting of Community Engagement and Risk Communication activities.

Role Objectives

• Support in conducting WASH needs assessments according to standard tools provided by the unit in IDP camps and out-of-camp locations.
• Support in conducting key informant interviews and focus group discussions as required by program needs.
• Arrange, plan and carry out any distributions related to WASH activities maintaining all protocols and standard operating procedures, and liaising with other relevant staff including but not limited to Emergency Response and Office of Staff Security.
• Support in ensuring that all distributions are well documented and reported as required.
• Support in conducting post-distribution and post-intervention monitoring of activities, including beneficiary feedback surveys guided by standard tools provided by the unit.
• Support to collect, record and report on success stories from different WASH activities, including transcription and translation of qualitative data such as audio-visual contents into word documents.
• Liaise with other program units and all relevant stakeholders (humanitarian partners, government, security forces) in the planning and implementation of activities.
• Ensure that the data collected through any of the above channels is of high quality and accurately reflects the responses received.
• Report in a timely manner to the supervisor(s) / office any challenge encountered and provide recommendations on how to address such challenge(s).
• Prepare, maintain and update WASH beneficiary registration matrices and source documents by collecting relevant data from the field, as well as maintain effective communication with the supervisor to provide updates on the progress and the challenges encountered during the field data collection.
• Organize and maintain records of all documents related to conducted activities, such as; reports, pictures, success stories, and share them whenever requested.
• Support shelter construction activities where needed and particularly by keeping detailed stock counts of materials according to templates provided, as well as support WASH Infrastructure Technical Supervisor in preparing attendance and payment sheets for casual labourers.
• Report any deviations of non-food items to the Project Assistants and take corrective measures if required.
• Perform other duties as may be assigned.

Project reporting:

• This role will work under the overall supervision of the Program Manager – CCCM, Shelter, NFI & WASH, and the direct supervision of the Project Assistant - Hygiene & Non-Food Items Distribution.

Key Competencies

• Certificate / Diploma / Degree level education in social sciences, statistics / business / economics / or any relevant field with excellent knowledge of field operations and community engagement.
• Minimum 2 years of experience in similar capacity, preferably within the CCCM, Shelter, NFI or WASH humanitarian or development fields.
• Excellent knowledge of working with Microsoft Office suite, including Excel, Word, Powerpoint.
• Knowledge of working with mobile data collection apps such as Kobo and ODK.
• Minimum knowledge of humanitarian shelter/NFI programming is highly desirable.
• Knowledge of participatory methods and community engagement approaches.
• Ability to work quickly and accurately, and pay attention to details.
• An understanding of data confidentiality issues.
• Ability to multitask, excellent organizational and administrative skills.
• Willingness to assist efficiently in a very busy environment.
• Ability to meet deadlines and work under pressure.
• Ability to stay in high risk areas for prolonged duration with remote management from supervisors.
• Ability to present clear and concise information and good written and verbal communication skills.
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.
• Working with data collection tools. Kobo ODK.
• Working with Microsoft office.
• Capacity to carry out Focused Group Discussions and Assessments in deep field locations.
• Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Demonstrates willingness to take a stand on issues of importance.
• Shows compassion for others, makes people feel safe, respected and fairly treated.
• Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Continuously seeks to learn, share knowledge and innovate.
• Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
• Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Creates an enabling environment where staff can contribute their best and develop their potential.
• Promotes shared values and creates an atmosphere of trust and honesty.
• Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Leads with humility and shows openness to acknowledging own shortcomings.

Team management:

• This role does not have any team management responsibility.

Languages:

• Fluent in English (essential).
• Fluent in any local language(s) (essential).