Field Service Outside Sales Representative, ITD at Schneider Electric Nigeria

Req ID: 007G37
Categories: Customer Projects & Services

Essential Responsibilities

• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)
• Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
• Provides monthly forecasts and summaries in a timely manner.
• Participates in the preparation of analysis and reports on field service performance.
• Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.
• Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
• Is “feeding” the Field Services Marketing leaders with Offers feedback and needs
• Educates customers on all SE products and services with special attention on Recurring and digital Offers
• Provides mentoring, coaching and guidance to other sales employees
• Coordinates and/or attends trade shows and marketing/sales seminars as needed.

Main Interactions:

• FS Sales Team, Customers, FSVP, FS Operational Marketing, Inside services sales, BU / Country account managers, Business developers, Services Bureau.

Key Success Factors:

• Good working relationship and regular coordination with all Account Managers (incl. GAM/KAM) for opportunities identification and support
• Regular collaboration with FS Operational Marketing team for thorough understanding of country Installed Base.

Education / Skills

• The successful candidate should have a (4) year college degree or equivalent work experience and (3-10) years technical sales experience.
• Inside sales or CCC experience is a plus
• Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
• Excellent verbal and written communication skills including C-level customers
• Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
• Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.