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  • Posted: Jun 10, 2022
    Deadline: Jun 30, 2022
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  • Chibek Instruments Limited is a modern enterprise specializing in laboratory plan, design, production, installation and after sales services. Our company’s head office is located in Lagos with a production facility covering an area of approximately 10,000m2. Our products are in various series including all-steel, wood & steel furniture, fume hoo...
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    Field Service Engineer - Liquid Chromatography / Mass Spectrometer and Gas Chromatography / Mass Spectrometer

    Job Post Description

    • Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC/MS, and LC/MS instrumentation
    • Main point of contact for customers, helping with issues both remotely and in the field.
    • Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.
    • If an issue is unable to be resolved remotely, troubleshoot to determine the root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist
    • Establish and maintain collaborative relationships with external and internal customers, ensuring their success.
    • Provide detailed documentation of customer interactions within the corporate call tracking software.
    • Maintain sound knowledge regarding the technology and relationship to the customers' application demands.
    • Actively participate in training, on-site visits, remote training, and other opportunities to advance technical skills.
    • Identify sales opportunities and provide leads to the sales organization.
    • Utilize remote tools to resolve customer issues efficiently.
    • Contribute knowledge from customer interactions in the organization Knowledge Base.

    Candidate Qualification

    • BSc in Chemistry or Biology, engineering, or other science-related field preferred, We will also consider applications with equivalent experience, training, and education.

    Candidate Experience

    • Trained in any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation.
    • Proven ability to work independently and plan your own time.
    • Excellent communication and customer service skills.

    Salary
    N100,000 - N150,000 monthly.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: admin@chibek.com using the Job Title as the subject of the email.

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