Field Competence Support Engineer at Nokia Nigeria

The Field Competence Support Engineer acts as the technical subject expert on all field activities, supporting the Deployment Services internal or external teams to ensure the technical quality level is reached according to contractual obligations (scope of work, SLAs)..

As part of our team, you will:

• Drive the customer project acceptance strategy for field acceptance part incorporating relevant references from relevant stakeholders.
• Improve and further develop customization and documentation of technical procedures, test protocols, configuration guides, Method of Procedures (MOPs), Detailed Level Procedures (DLPs), provisioning appropriate work instructions for field tools and measurement equipment.
• Lead by being the first technical point of contact during the execution of the telecom implementation activities, ensuring rapid solution to the reported issues.
• Perform analysis of root causes on process output and deliverables seeking for productivity, quality and cost improvements.
• Guide other field functions and sourcing/offer preparation contributing to installation solution, definition of scope of work, Request for Information (RFI), Request for Quote (RFQ) process; assessing technical capabilities of suppliers.
• Independently prepare and execute product and workmanship trainings and certifications for subcontracted or internal resources according to the Training and Certification Delivery Model.
• Interface with relevant stakeholders regarding supplier performance evaluation, providing input-related to technical evaluation.
• Hold regular meetings with teams in order to understand upcoming resource needs for ongoing and new projects.
• Hold regular meetings with vendor leaders communicating larger resources needs, upcoming training needs as well as address vendor deficiencies.
• Develop and drive continuous improvement/automation and digitalization initiatives

Your skills and experience

You have:

• Solid Technical background in various technologies (Fixed Network, IP, Optics, other transport techno’s, etc…)
• At least 5 years Field Technical work experience on IT / Telecom Projects experience
• Proven track record of Fixed Networks. IP and Optics Complex Project Deployments.
• Certified on Fixed Networks, IP, Optics or related technology (CCNA, CCNP or equivalent) will be considered a plus
• English fluent (oral and written)
• Excellent Communication, Presentation and Public Speaking skills.
• Customer Focus and a good team player

It would be nice if you also had:

• Able to manage activities under pressure and critical deadlines
• Financial knowledge
• Problem solving and decision-making skills
• Advanced level expertise with the Microsoft Office Suite (Excel, PowerPoint, Word, Project)